Banks Start to Embrace Workforce Technology August 07, 2002Some 3 million of Wells Fargo's retail customers, or nearly a third of its total customer base, are online. Its bill pay customer base increased 44 percent in 2001. And it recently signed off on two major online payments deals.
Royal Bank of Canada Optimizes Work Force June 03, 2002Labor is the largest line item in an operating budget; most banks lack good methods for measuring, deploying and optimizing human capital.
