Topics: Distribution

  • Life Without Channels: How to Provide a Seamless Customer ExperienceJune 11, 2012Banks that fail to provide a seamless, singularly branded experience across all customer touch points risk alienating a new generation of customers. Here are some tips on developing a delivery strategy for a world without distinct channels.
  • Banks Find Lessons to Improve the Consumer Experience in the Online Retail ModelApril 24, 2012Online retailers have led the way in providing the kinds of real-time, personalized transactions that consumers have come to expect. What can banks take away from the modern retail experience to improve their own customer satisfaction?
  • New Strategies for Retail Banks in the Post-Crisis EraAugust 08, 2011Ernst & Young's 2011 Global Banking Survey identifies the challenges and operational implications of refocusing on the consumer, especially when considered in combination with the host of regulatory changes being implemented.
  • ING Commercial Banking Adopts Worldflow Research DistributionApril 19, 2010 Amsterdam-based ING Commercial Banking became the first customer to sign up to the worldflow Research Distribution (wRD) service, which the bank will use as a fully-managed and audited service to distribute its equity and economic research to clients and
  • The Handheld BankDecember 01, 2006As consumers' lifestyles grow ever-more mobile, they increasingly are demanding financial services on the go. To meet customer expectations -- as well as improve productivity and client wallet share -- banks are beginning to roll out mobile and wireless ba
  • H$As: SharingMay 01, 2006Health savings accounts offer rich opportunities for banks willing and able to make the investment necessary for seamless systems integration with health insurer partners.
  • Consumer Conundrums February 10, 2004No matter what the economists posit about logical, predictable behavior, the only thing that is truly predictable is that just when you think you've figured out customer or competitor attitudes and actions, you'll inevitably be thrown a curve.
  • Bankers Can't JumpAugust 07, 2003Culture remains by far the biggest obstacle to the ability to sell financial products and services in banking organizations.
  • Branches Take Center Stage February 27, 2003The continued growth of branches over the last decade is testimony to their importance in the distribution chain.
  • First State Offers E-Statements February 07, 2003With technology, a simple focused solution is oftentimes better than a wholesale systems replacement.