Topics: Customer-Centricity

Is This the Year for a Banking IT Breakthrough? Find Out at BS&T's Executive SummitSeptember 03, 2012Bank Systems & Technology's 2012 Executive Summit will explore the ways in which banks' adoption of a variety of transformative technologies is leading to a redefinition of banking based on customer-centricity and multi-channel delivery.
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BofA Begins Rollout of its New HomepageNovember 02, 2010Any more it seems a bank's homepage is a customer's first and primary point of interaction with his or her financial institution. So when it came to redesigning its homepage, Charlotte, N.C.-based Bank of America listened to what its clients had to say abo
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To Maintain Consumers’ Trust, Banks Must Improve DecisioningMarch 09, 2009
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IT and LOB Managers Must Work Together, Say Celent and Bank CIOsJuly 28, 2006Collaboration with the business will drive IT, experts say.
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