Regions, Credit Unions and USAA Sit Atop Customer Experience Rankings March 24, 2014The banking and credit card issuer industries both saw significant improvements over last year in the Temkin customer experience ratings. Breaking Down the Impact of the Target Breach February 14, 2014The payments, banking and retail industries are still experiencing the fallout of the major data breach that hit Target last year. We take a look at the numbers behind the breach’s repercussions for banks, hackers and consumers. 3 Reasons Why Data Breaches Should be Combated with Card Instant Issuance February 14, 2014Instant card issuance can help banks quickly react to a data breach, cutting costs and improving customer service. How Single Use Virtual Cards Can Improve Digital Payments Security February 14, 2014Single use virtual cards are one way banks can help customers secure online payments in the wake of the Target breach, but gaining customer adoption remains a challenge. Banks and Retailers Face Off Over Target Breach and EMV Adoption January 23, 2014Retailer and bank traded allegations yesterday over who is at fault for recent security breaches at major retailers. Know Your Scope: Virtualization and the New PCI Standards January 15, 2014Three recommendations on how banks can maintain PCI compliance in an increasingly virtualized world. How to Prepare for Year-End ALLL Calculations December 31, 2013Improved data collection and analysis is the key to helping banks in meeting calculating allowances for loan and lease losses for compliance. Forrester: PayPal Most Trusted Provider for a Digital Wallet December 04, 2013A new survey found that more consumers would trust PayPal than their bank or card issuer to be their digital wallet provider. 4 Ways to Mitigate Risk in Banking November 15, 2013Some tips banks can use to improve their stress testing, credit analysis and other risk-related processes. How To Improve Credit Risk Modeling For Better Credit Quality October 18, 2013Banks have to evolve their credit risk modeling, and including cash flow in their credit risk analysis for commercial loans is one place to start.
IPad Account Origination App Helps Fairwinds Credit Union Engage New Customers October 17, 2013Growing out of a partnership with University of Central Florida, the credit union has opened more than 1,500 student accounts with the new app. Where Are They Now? BS&T's 2012 Elite 8, One Year Later October 14, 2013Core systems modernization, customer experience-related initiatives and supporting regulatory compliance are among the top priorities keeping BS&T's 2012 Elite 8 honorees busy since they were recognized a year ago. Here are updates on the challenges and projects that some of the executives have been tackling in the past year. EMV: A Game Changer for the USA September 20, 2013The standard brings personal security benefits to cardholders, but EMV can also be a game changer for payment service providers.
How The Cards Business Is Transforming September 06, 2013Mobile capabilities, nontraditional competition and new regulations are among the trends reshaping the cards business. What does it mean for the major players -- and for banks? Credit Unions and Community Banks Go Mano-a-Mano with Big Banks Using Cloud-based Technology July 23, 2013Cloud-based lending solutions can deliver improved transparency and customer experience in the lending process to help small institutions grow their lending business. 4 Predictions About The Future of the Contact Center July 12, 2013With banks’ channel strategies becoming increasingly customer-centric, how is this shaping their call and contact centers? Four experts offer their predictions. Mobile Imaging And Pain Points: An Exclusive Q&A with Mitek’s CEO Jim DeBello July 11, 2013Mitek’s CEO Jim DeBello talks with BS&T about the progress and potential for further growth of mobile photo bill pay as well as some other things the mobile imaging company is working on. Five Factors to Consider When Evaluating Marketing and Analytics Platforms June 21, 2013Banks looking to offer retail coupons to their customers based on data and analytics have to consider several key factors such as scale, engagement and data privacy to fine tune their approach for best results. Credit Unions See Strong Membership Growth June 20, 2013Data from research firm SNL Financial finds that credit unions gained nearly 700,000 new members in Q1 2013.
EMV Migration May Lead Customers to Switch from Cards to Mobile Payments, Study Finds June 19, 2013In a new survey by ACI Worldwide nearly half of the respondents said that consumers will swap their plastic cards for mobile payments because of the migration to EMV.