Topics: CoreFirst
- Banks' First-Call Resolution Rates Are in the 70s, But CoreFirst's Are In the 90sNovember 10, 2010During a relatively quiet year for the financial industry, 62% of banks saw an increase in customer service inquiries and first-call resolution rates are around 72%. But at CoreFirst, a new system enables IT to support employees with first-call resolution + Comment
- Deutsche Bank Picks CoreFirst for IT EfficiencyJune 23, 2009
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