The CFPB Goes Mobile To Collect Customer ComplaintsMay 16, 2013With many Latinos in the U.S. accessing the internet primarily through a mobile device, the CFPB has optimized its new Spanish language website for an interactive mobile experience.
CFPB Makes Complaint Data PublicMarch 28, 2013The database contains some 90,000 searchable complaints on mortgages, student loans, bank accounts and services, other consumer loans, and credit cards.
New CFPB Regulations Target Mortgage ServicersJanuary 17, 2013The CFPB announced new rules today regulating the mortgage servicing industry in the hopes of helping struggling borrowers.
ELITE 8 2012: Joe Reilly Pushes Beyond IT Infrastructure to Create Business ValueSeptember 27, 2012To help keep meet some of the new challenges facing Zions Bancorporation, EVP and CIO Joe Reilly and his team have embarked on several key initiatives, including plans to improve time to market and agility, to modernize Zions' core banking system, to inves
Branches: Can't Live With Them or Without ThemJuly 13, 2012Reports of the death of the branch have been greatly exaggerated, to paraphrase Mark Twain. But are predictions about the branch of the future finally going to be more than rhetoric?
Building a 21st Century Agency: An Inside Look at the CFPB's Technology InfrastructureApril 25, 2012While it has begun outreach initiatives to help it understand the scope of its task, the Consumer Financial Protection Bureau also has had to build its tech infrastructure. CFPB CIO Chris Willey recently spoke with BS&T about the benefits and challenges of
Banks May Not Be Able to Resist 'Bring Your Own Device'April 24, 2012User-friendly consumer devices such as Apple's iPad increasingly are infiltrating the enterprise and transforming workforce expectations. Despite security concerns, employee demands and the productivity gains powered by bring-your-own-device initiatives ar
Banks Find Lessons to Improve the Consumer Experience in the Online Retail ModelApril 24, 2012Online retailers have led the way in providing the kinds of real-time, personalized transactions that consumers have come to expect. What can banks take away from the modern retail experience to improve their own customer satisfaction?
