The CFPB Goes Mobile To Collect Customer Complaints May 16, 2013With many Latinos in the U.S. accessing the internet primarily through a mobile device, the CFPB has optimized its new Spanish language website for an interactive mobile experience. CFPB Makes Complaint Data Public March 28, 2013The database contains some 90,000 searchable complaints on mortgages, student loans, bank accounts and services, other consumer loans, and credit cards.
New CFPB Regulations Target Mortgage Servicers January 17, 2013The CFPB announced new rules today regulating the mortgage servicing industry in the hopes of helping struggling borrowers. CFPB Announces New Mortgage Rule to Ensure Borrowers Can Repay Loans January 10, 2013The CFPB's introduced its new Ability-to-Repay rule that charges lenders to make sure borrowers have the means to repay their loans. J.P. Morgan Treasury Services Draws on Consumerization Trend in Relaunch of ACCESS Portal October 22, 2012J.P. Morgan Treasury Services draws on consumerization trend in relaunch of ACCESS portal; new platform for corporate clients was developed using collaborative agile methodologies. ELITE 8 2012: Joe Reilly Pushes Beyond IT Infrastructure to Create Business Value September 27, 2012To help keep meet some of the new challenges facing Zions Bancorporation, EVP and CIO Joe Reilly and his team have embarked on several key initiatives, including plans to improve time to market and agility, to modernize Zions' core banking system, to inves Earthport Updates International Payments Service in Line With Dodd-Frank 1073 August 17, 2012Earthport makes new additions to its cross border payments system to help banks comply with regulations announced lasts eek by the CFPB. CFPB's New Remittance Regulations Could Shake Up the International Payments Market August 09, 2012New CFPB disclosure rules for remittance providers could push smaller banks away from offering international remittances. Capital One Bank To Pay $210 Million in Refunds and Penalties for Deceptive Marketing Practices July 18, 2012Capital One agreed with regulators at the CFPB and the OCC to pay penalties and customer refunds for failing to monitor its vendors that were deceptively marketing its credit products. Branches: Can't Live With Them or Without Them July 13, 2012Reports of the death of the branch have been greatly exaggerated, to paraphrase Mark Twain. But are predictions about the branch of the future finally going to be more than rhetoric? What the New CFPB Mortgage Disclosure Forms Mean for Banks July 12, 2012Although making the switch over to the new disclosure forms could be messy for banks, it could also help restore customer confidence in banks and mortgages. CFPB Introduces New Mortgage Disclosure Forms and Protections for "High-Cost" Mortgages July 09, 2012The new forms and protections are designed to help customers better understand the costs and risks of taking out a mortgage. U.S. Credit Card Use on the Rise July 05, 2012According to a MasterCard report, U.S. credit card volume increased by $185 billion in 2011. Mobile Banking Spend on the Rise June 22, 2012 CFPB Debuts New Credit Card Consumer Complaint Database June 19, 2012The database will compile and track consumer complaints to prevent credit card fraud. New SAI Global Compliance Software Aids With CFPB Audits June 11, 2012The addition to the Compliance 360 program conducts automated self-assessments designed to keep banks in line with the bureau's regulations. Consumerization in Banking Is Driving More Profitable Relationships April 27, 2012Consumerization is changing how both customers and employees interact with their banks through BYOD, social media, and more-customized and targeted approaches to product development. Building a 21st Century Agency: An Inside Look at the CFPB's Technology Infrastructure April 25, 2012While it has begun outreach initiatives to help it understand the scope of its task, the Consumer Financial Protection Bureau also has had to build its tech infrastructure. CFPB CIO Chris Willey recently spoke with BS&T about the benefits and challenges of Banks May Not Be Able to Resist 'Bring Your Own Device' April 24, 2012User-friendly consumer devices such as Apple's iPad increasingly are infiltrating the enterprise and transforming workforce expectations. Despite security concerns, employee demands and the productivity gains powered by bring-your-own-device initiatives ar Banks Find Lessons to Improve the Consumer Experience in the Online Retail Model April 24, 2012Online retailers have led the way in providing the kinds of real-time, personalized transactions that consumers have come to expect. What can banks take away from the modern retail experience to improve their own customer satisfaction?