Topics: Communications Cutting Complexity Out of Mobile Payments March 03, 2014The announcement by MasterCard and Visa that they will support Host Card Emulation could set a simpler path for mobile payments innovation and adoption. A Growing Security Risk in IT Automation February 28, 2014The increasing use of automated processes could expose organizations to new forms of malware if proper monitoring and controls aren’t put in place. Survey: Majority Of Customers Feel Undervalued By Banks November 14, 2013A survey by GMC Software Technology shows that customers want multichannel banking that is customizable to their needs and preferences. Creating Effective Customer Communications August 21, 2013Engaging customers in emerging technologies and having a consistent message across platforms is key, studies have found.
Leveraging Cloud and Big Data for Social Media Sales and Support July 26, 2013The new ITC Express solution offers banks the chance to respond to customer complaints and inquiries in social media through a cloud-based platform that utilizes text mining. USAA to Offer Siri-Like, Speech-Enabled Virtual Assistant August 08, 2012Nina, designed by Burlington, Mass.-based Nuance Communications works with iOS and Android mobile apps.
Providing Distinctive Customer Experience: The Power of Customer Communications Management April 23, 2012When it comes to customer communications, a personalized, multichannel experience is required. PayPal Readies Moble P2P NFC Payments App for Android July 13, 2011The California-based electronic payments service is primed to be the first to offer app-based P2P payments via NFC. PayPal, Google Fire Salvos, Lawsuits Over Trade Secrets May 31, 2011PayPal files suit over trade secrets in response to Google's new NFC venture, Google says expertise comes with the employees. Google Reinvents The Wallet May 26, 2011Google Wallet, a partnership between Google, MasterCard, Citibank, First Data and Sprint will bring mobile NFC payments to the masses this summer. Barclaycard Announces New U.S. Mobile Payment Head May 23, 2011Dekkers Davidson joins Barclaycard's U.S. division to further efforts in mobile contactless payments. Visa's Digital Wallet Is An Inevitable Step Toward A Cardless Future May 11, 2011The newly-announced electronic payments capabilities might break the 'mobile wallet' concept from the realm of science fiction. Mobile NFC Venture Isis Loses Ambition In The Face Of Competition May 04, 2011The Wall Street Journal reports that Isis, a joint mobile payments venture between AT&T, T-Mobile and Verizon, is scaling back its ambition. But did it spur innovation among traditional players and banks? What, Exactly, Is A Mobile Payment? April 15, 2011While competing interests and emerging technologies have us waiting to replace our wallets with our phones, let's define terms. The NFC-Based Mobile Wallet Isn't Science Fiction... Yet March 30, 2011The technology for NFC-enabled mobile wallets is there. But competing interests and the inability to make progress on mobile phone is turning the idea into myth. Barclaycard, Everything Everywhere Partnership to Launch U.K.'s First Mobile NFC Payments Solution This Summer January 28, 2011Near Field Communications-enabled SIM cards, payments capabilities from MasterCard and TSM from Gemalto will enable the new mobile-based payments capabilites. Rumors Swirl Around Apple's Next iPhone and NFC January 25, 2011Whether or not Bloomberg is correct in saying Apple will include NFC in its next iPhone, the idea makes sense. Starbucks Card Mobile App Could be Tipping Point Toward Mobile Payments Adoption January 19, 2011Drew Sievers, whose company mFoundry powers Starbucks' solution, sees app-based payments as a rallying cry toward future mobile and NFC payments growth. BofA Website Outage Caused by Routine Systems Work January 14, 2011While BofA says only a small number of users were affected, it turned to social media to address customer concerns. Pitney Bowes Previews Secure Digital Delivery Service January 12, 2011Pitney Bowes previews Volly, cloud-based secure digital delivery service.