Topics: Communications USAA to Offer Siri-Like, Speech-Enabled Virtual Assistant August 08, 2012Nina, designed by Burlington, Mass.-based Nuance Communications works with iOS and Android mobile apps.
Providing Distinctive Customer Experience: The Power of Customer Communications Management April 23, 2012When it comes to customer communications, a personalized, multichannel experience is required. PayPal Readies Moble P2P NFC Payments App for Android July 13, 2011The California-based electronic payments service is primed to be the first to offer app-based P2P payments via NFC. PayPal, Google Fire Salvos, Lawsuits Over Trade Secrets May 31, 2011PayPal files suit over trade secrets in response to Google's new NFC venture, Google says expertise comes with the employees. Google Reinvents The Wallet May 26, 2011Google Wallet, a partnership between Google, MasterCard, Citibank, First Data and Sprint will bring mobile NFC payments to the masses this summer. Barclaycard Announces New U.S. Mobile Payment Head May 23, 2011Dekkers Davidson joins Barclaycard's U.S. division to further efforts in mobile contactless payments. Visa's Digital Wallet Is An Inevitable Step Toward A Cardless Future May 11, 2011The newly-announced electronic payments capabilities might break the 'mobile wallet' concept from the realm of science fiction. Mobile NFC Venture Isis Loses Ambition In The Face Of Competition May 04, 2011The Wall Street Journal reports that Isis, a joint mobile payments venture between AT&T, T-Mobile and Verizon, is scaling back its ambition. But did it spur innovation among traditional players and banks? What, Exactly, Is A Mobile Payment? April 15, 2011While competing interests and emerging technologies have us waiting to replace our wallets with our phones, let's define terms. The NFC-Based Mobile Wallet Isn't Science Fiction... Yet March 30, 2011The technology for NFC-enabled mobile wallets is there. But competing interests and the inability to make progress on mobile phone is turning the idea into myth. Barclaycard, Everything Everywhere Partnership to Launch U.K.'s First Mobile NFC Payments Solution This Summer January 28, 2011Near Field Communications-enabled SIM cards, payments capabilities from MasterCard and TSM from Gemalto will enable the new mobile-based payments capabilites. Rumors Swirl Around Apple's Next iPhone and NFC January 25, 2011Whether or not Bloomberg is correct in saying Apple will include NFC in its next iPhone, the idea makes sense. Starbucks Card Mobile App Could be Tipping Point Toward Mobile Payments Adoption January 19, 2011Drew Sievers, whose company mFoundry powers Starbucks' solution, sees app-based payments as a rallying cry toward future mobile and NFC payments growth. BofA Website Outage Caused by Routine Systems Work January 14, 2011While BofA says only a small number of users were affected, it turned to social media to address customer concerns. Pitney Bowes Previews Secure Digital Delivery Service January 12, 2011Pitney Bowes previews Volly, cloud-based secure digital delivery service. Google's Android NFC Support Plus Zetawire Acquisition Equals G-Wallet December 14, 2010The Internet search giant could be the next big player in payments processing. NFC Support Baked Into Google's Latest Version of Android OS December 06, 2010Google's newly-announced Android 2.3, or Gingerbread, comes with Near Field Communications support. Isis Sees Mobile Payments Succeeding Through Partnership November 23, 2010Formed through the partnership of three of the four largest mobile phone operators in the United States, the recently-announced Isis payment network could be the first successful attempt at getting domestic cell phone customers to ditch plastic and start p Smartphone Manufacturers Commit to NFC, but Will Banks? November 16, 2010With Google CEO Eric Schmidt's announcement yesterday at Web 2.0 Summit in San Francisco that the next edition of Android — officially version 2.3, or Gingerbread — will have Near Field Communications capabilities baked in, came new evidence of BofA, Merrill Lynch Earn Gartner CRM Award July 23, 2010Bank of America announced today that Merrill Lynch received a Customer Relationship Management Excellence Award from IT research and advisory company Gartner, Inc. and 1to1 Media. Merrill Lynch was honored for its enterprise-wide alignment of multiple cust