Topics: Communication Survey: Majority Of Customers Feel Undervalued By Banks November 14, 2013A survey by GMC Software Technology shows that customers want multichannel banking that is customizable to their needs and preferences. Creating Effective Customer Communications August 21, 2013Engaging customers in emerging technologies and having a consistent message across platforms is key, studies have found.
Leveraging Cloud and Big Data for Social Media Sales and Support July 26, 2013The new ITC Express solution offers banks the chance to respond to customer complaints and inquiries in social media through a cloud-based platform that utilizes text mining. MasterCard Uses Social Media to Rebrand Its Mobile Wallet Through Real-Time Monitoring May 03, 2013MasterCard’s Conversation Suite tool allows it to monitor social media conversations in real-time in 43 different markets and 26 different languages. Improving the Customer Experience Across Every Touch Point April 02, 2013How banks can improve their customer communications by improving data collection and management, and developing a consistent multichannel strategy for customer interactions. USAA to Offer Siri-Like, Speech-Enabled Virtual Assistant August 08, 2012Nina, designed by Burlington, Mass.-based Nuance Communications works with iOS and Android mobile apps.
Tapping the Payments Opportunity: Creating an Integrated Payments Business August 03, 2012A fully integrated payments business provides banks with the best opportunity to compete. 5 Critical Strategies for Mobile Banking Security July 20, 2012To the best of their ability, banks need to ensure that their services are available and secured within any mobile phone configuration. Because absolute security is nearly impossible to attain in the mobile world, banks’ back-end systems have to be p Providing Distinctive Customer Experience: The Power of Customer Communications Management April 23, 2012When it comes to customer communications, a personalized, multichannel experience is required. TeleCommunication Systems Offers Expanded Security Portfolio April 23, 2012The mobile security company announced the expansion of its Secure the Edge solutions. Q&A: Security Pros Identify Key Themes at the NICE Actimize Forum October 18, 2011Shawn Swartout, VP and security director at Spokane, Wash.-based Sterling Savings Bank and Ben Knieff, director of product marketing and enterprise fraud prevention expert at NICE Actimize say that managing customer relationships is key to a successful sec Mobey Forum Makes A Case for NFC Payments October 12, 2011The industry association has developed a white paper outlining what needs to happen to make NFC payments a global reality. PayPal Readies Moble P2P NFC Payments App for Android July 13, 2011The California-based electronic payments service is primed to be the first to offer app-based P2P payments via NFC. PayPal, Google Fire Salvos, Lawsuits Over Trade Secrets May 31, 2011PayPal files suit over trade secrets in response to Google's new NFC venture, Google says expertise comes with the employees. Google Reinvents The Wallet May 26, 2011Google Wallet, a partnership between Google, MasterCard, Citibank, First Data and Sprint will bring mobile NFC payments to the masses this summer. Barclaycard Announces New U.S. Mobile Payment Head May 23, 2011Dekkers Davidson joins Barclaycard's U.S. division to further efforts in mobile contactless payments. Visa's Digital Wallet Is An Inevitable Step Toward A Cardless Future May 11, 2011The newly-announced electronic payments capabilities might break the 'mobile wallet' concept from the realm of science fiction. Mobile NFC Venture Isis Loses Ambition In The Face Of Competition May 04, 2011The Wall Street Journal reports that Isis, a joint mobile payments venture between AT&T, T-Mobile and Verizon, is scaling back its ambition. But did it spur innovation among traditional players and banks? What, Exactly, Is A Mobile Payment? April 15, 2011While competing interests and emerging technologies have us waiting to replace our wallets with our phones, let's define terms. The NFC-Based Mobile Wallet Isn't Science Fiction... Yet March 30, 2011The technology for NFC-enabled mobile wallets is there. But competing interests and the inability to make progress on mobile phone is turning the idea into myth.