Banks Fall Short On Delivering Personalized Service for Customers, Study Finds April 22, 2013A new study from Cisco suggests that banks are failing to meet customer demands for more personalized services because their customer data is stuck in organizational silos. Multichannel is Becoming Omnichannel October 09, 2012At BAI Retail Delivery 2012, the fusion of channels is a major topic of discussion.
Cisco and Distra Partner on Payments Solution September 20, 2011The companies have teamed up to release a platform aimed at phasing out legacy payment systems. Wealthy Under-50s Getting Richer, But Long for Better Financial Technology January 11, 2011Appealing to rich investors under 50 could win banks $18.6 billion in revenue, Cisco research finds. How Much Better Will 2011 Be Than 2010 -- and for Whom? January 09, 2011What can we expect in 2011 in terms of financial institution spending, vendor activity, and investor strategies? Royal Bank of Canada's Futuristic New "Stores" Blend Self-Service With Assisted Service November 15, 2010Microsoft Surface and Cisco telepresence help Canadian branch staff ease customers into online channels and in-depth financial discussions. Patelco Credit Union Wards Off Malware Attacks April 02, 2010Large California credit union using network access control software to detect and investigate suspicious activity. BofA to Expand Use of Videoconferencing March 29, 2010Going from 28 Cisco Telepresence units to 200 by year end. How Banks Can Meet the Needs of Generation Y February 23, 2010A survey of 1,055 consumers finds banks have a lot of opportunity to reach the 18-to-30-year-old customer segment if they start catering to this group with SMS alerts, online financial advice and videoconferencing. Focus on Innovation: Umpqua Bank Views Innovation as a Core Value February 04, 2010In its 'Innovation Lab' and other high-tech branches, Umpqua Bank tests the latest technology to improve the banking experience and build stronger customer relationships. Banks Planning Flexible IT Budgets for 2010 December 28, 2009The continuing uncertainty about financial services regulation will complicate 2010 IT budgeting by forcing banks to try to balance caution with innovation and efficiency with flexibility. Francisco DeArmas Modernizes Whitney National Bank's Core September 17, 2009Whitney National Bank's Francisco DeArmas is undeterred as he embarks on some of the most daunting projects for a bank technologist -- all at the same time. John Beran Leads Technology Transformation at Comerica September 17, 2009Comerica CIO John Beran has led the bank as it has transformed its IT infrastructure and restructured its IT organization. Cisco Steps Into G20 Breach April 14, 2009Coordinated global financial regulation by G20 will need new, technology infrastructure, vendor proposes. Moran to Head IT at Federal Home Loan Bank of SF January 28, 2009 Offshoring of Bank IT Jobs Looks Likely to Rise in 2009 January 05, 2009Amid the financial crisis, banks are likely to dial up their use of offshore outsourcing. But cost cutting isn't the only driver. Two Polls, Two Conclusions on Whether Consumers (Still) Trust Banks October 27, 2008CashEdge and Cisco come to differing opinions on the levels of trust consumers place in their banks.
Financial Crisis Creates Faith Crisis October 27, 2008Consumers' trust in banks has eroded. But whether banks have lost their trust edge over nonbanks is unclear. Enterprise iPhone to Face a Variety of Opportunities and Challenges April 23, 2008Apple eyes the corporate remote device space with its iPhone. But the popular consumer device faces hurdles to enterprise adoption. Banks Adopting More Strategies to Court Underbanked March 27, 2008Automation is making it easier and more profitable for financial institutions to provide services to lower-income customers. And offerings such as check cashing and money transfers are enticing the underbanked to form relationships with banks.