How Banks Can Meet the Needs of Generation YFebruary 23, 2010A survey of 1,055 consumers finds banks have a lot of opportunity to reach the 18-to-30-year-old customer segment if they start catering to this group with SMS alerts, online financial advice and videoconferencing.
Banks Planning Flexible IT Budgets for 2010December 28, 2009The continuing uncertainty about financial services regulation will complicate 2010 IT budgeting by forcing banks to try to balance caution with innovation and efficiency with flexibility.
Francisco DeArmas Modernizes Whitney National Bank's CoreSeptember 17, 2009Whitney National Bank's Francisco DeArmas is undeterred as he embarks on some of the most daunting projects for a bank technologist -- all at the same time.
Financial Crisis Creates Faith CrisisOctober 27, 2008Consumers' trust in banks has eroded. But whether banks have lost their trust edge over nonbanks is unclear.
Banks Adopting More Strategies to Court UnderbankedMarch 27, 2008Automation is making it easier and more profitable for financial institutions to provide services to lower-income customers. And offerings such as check cashing and money transfers are enticing the underbanked to form relationships with banks.