Defining a New Model of Branch BankingSeptember 16, 2003The branch has become the focal point of retail banking, after a period where alternative channels such as call centers and Web banking had been the centers of attention.
RBS Standardizes On Chordiant July 13, 2001RBS Group recently announced the selection of Chordiant Software as its "strategic CRM platform and the standard for all new CRM
developments within the Group," according to Steve North, head of strategy and architecture at RBS Group Technology.
INTERNATIONAL BYTESMay 04, 2001ABN AMRO selects CRM package from Data Distilleries; OVAG to install Summit Systems back office operations software; Royal Bank of Scotland to use Chordiant CRM platform; HPC Group taps RadianzNet extranet to distribute new trading platform to banks; Comme
