Topics: Capital One 3 Takeaways From the CEB TowerGroup Financial Services Technology Conference May 03, 2013Innovation, mobility and big data were among the big themes discussed during the three-day event in Boston. Innovate Or Die, Says Capital One's Jamison April 26, 2013The managing director of Capital One Labs implored banks to meet customer's technology expectations during a keynote speech at the CEB TowerGroup Financial Services Technology Conference in Boston.
The Mobile Wallets Race: Placing Multiple Bets March 12, 2013Experts at BAI Payments Connect agree that several wallets will emerge successful from the mobile wallets race, and banks need to make multiple partnerships to stay ahead of the market. 8 Model Banks of Note March 01, 2013Analyst and research firm Celent recently hosted its annual model bank awards. Here we highlight some of the notable winners. Citi to Buy Capital One Best Buy Card Portfolio February 19, 2013Citi will pay $7 billion to acquire Capital One's Best Buy private label and co-branded credit card accounts.
Make ‘Em Laugh: 6 Funny Bank Videos That Drive Engagement January 18, 2013Banks may not be thought of as having a sense of humor, but these videos prove banks can laugh, often at themselves.
How Capital One Uses Video to Drive Social Strategy January 17, 2013The bank launched a humorous digital video series designed to promote its mobile banking offering. Capital One Launches Mobile RDC for Commercial Customers December 03, 2012The new tool is integrated with Capital One’s existing remote deposit service and works with iPhone and Android devices.
Social Media Helps Banks Communicate with Customers Affected by Hurricane October 30, 2012A number of banks are posting service updates, contacting customers and even providing safety tips to followers through their social media channels during Sandy's aftermath. Going to Extremes: Customers Run the Gamut in Their Loyalty to Banks October 12, 2012Banks ranked in Temkin Group's Net Promoter Score Benchmark Study fall at both ends of the spectrum -- high and low -- in terms of consumers' likelihood to recommend a company. The 'Cool' Factor: How Banks Can Attract Top Candidates to the IT Workforce October 03, 2012Bank CIOs are going to have to work harder to recruit the best IT talent as the importance of technology in banking continues to increase. We ask some of this year's Elite 8 how bank tech leaders can attract the IT workforce of the future. ELITE 8 2012: Julie Elberfeld Builds a Robust Commercial Banking IT Infrastructure September 25, 2012When Capital One asked Julie Elberfeld, Commercial CIO of Capital One Bank, to build an IT infrastructure for its commercial bank from the ground up, she jumped at the opportunity. You might say she likes a challenge. After Much Fanfare, Isis Launches with Pragmatic Expectations July 31, 2012Isis, the NFC-based mobile wallet venture formed by AT&T Mobility, T-Mobile USA and Verizon Wireless, finally is gearing up for its long-awaited launch at the end of the summer. Capital One Bank To Pay $210 Million in Refunds and Penalties for Deceptive Marketing Practices July 18, 2012Capital One agreed with regulators at the CFPB and the OCC to pay penalties and customer refunds for failing to monitor its vendors that were deceptively marketing its credit products. BB&T, Capital One, Synovus Top Small Business Banking Report July 12, 2012ath Power Consulting released its annual findings on how well banks revise small business owners. 12 Bank Acquisition Deals So Far in June June 21, 2012According to SNL Financial, there have been 99 M&A deals in the banking industry in 2012 so far. Dimon Tops Bank Executive Compensation List June 20, 2012According to research from SNL Financial, the JPMorgan Chase CEO earned $23.1 million in total compensation in 2011 Payments 2012: Regulatory, Risk Management Knowledge Key for International Payments May 03, 2012Banks that help facilitate worldwide payments for their clients must be aware of the different rules and processes. Bank M&A Activity Could Increase in 2012 March 29, 2012A new report from PricewaterhouseCoopers find that increased bank earnings could lead to more deals. Will Mobile Wallets Replace Their Traditional Counterparts? March 20, 2012Customers need to be incentivized if they are to embrace mobile wallets, especially in the U.S. Meanwhile, banks will play a major role in how -- and if -- mobile wallets evolve further.