Topics: Call Centers/Telecom Big Deals November 01, 2005 Bridging the Communications Gap June 01, 2005To provide seamless service across channels and borders, a consistent and uniform message must become the mantra of today's widely dispersed banks. Fool Me Once ... June 28, 2004It's becoming increasingly difficult for the "average" banking customer (if there is such a person) to separate reality from fantasy these days. VoIP Victory February 17, 2004Hancock Bank, based in Gulfport, Miss., operates its networks using voice-over Internet protocol (VoIP). Credit-Card Company Calls On Web Services January 12, 2004Service gives call-center agents fast access to customer information, reducing costs associated with long phone calls Chase Centralized Messaging Center Increases Security November 30, 2003New online message center provides more efficient and secure customer service. BofA Expands India Development Center November 30, 2003Decisions on outsourced jobs to come by year end. Wells Fargo Responds to Emergencies September 01, 2003Service brings aid to those affected by disasters. Provident Bank Automates Benefits Administration September 01, 2003Web-based offering from Benelogic cuts employee benefit enrollment costs. Busy Signal June 27, 2003Banks continue to push customers to adopt the wireless channel. Bank of America Acquires Mortgage Platform Also Used By Washington Mutual February 10, 2003Big bank backing spurs on mortgage technology provider to offer ERP to the industry. Time To Upgrade To Multi-Modal Messaging June 13, 2002A switch to Multi-Modal Messaging will let banks send automated alerts and other messages on a large scale to any device, and allow the recipient to interact in real time on the same device.