Topics: Call Centers

Ready for Real Time: BBVA Compass Up & Running on New Core SystemNovember 29, 2012Accenture's Alnova new core banking infrastructure is now running BBVA Compass' checking and savings deposit platform across the bank’s 716 branches
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Bank of America Offers Assistance Program After Hurricane SandyOctober 31, 2012The bank notified customers that it is launching an assistance program to help those in need of financial assistance in the wake of the storm.
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TD Bank's Assistance Program to Help Customers Pay for Costs of Hurricane SandyOctober 30, 2012The bank is offering quick credit lines, instant issue of debit cards and waived fees to help customers in the aftermath of the storm.
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uGenius Enables Video Banking From the Comfort of HomeOctober 09, 2012uGenius Online Video Banking will allow customers to speak with bank representatives from any video-enabled computer.
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Six Golden Rules of Retail Banking Customer ServiceSeptember 27, 2012With customer loyalty an increasingly pressing issue for banks, following some simple guidelines in maintaining high customer service can pay big dividends.
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Philippines Takes the Lead in Overseas Call Center JobsJanuary 10, 2011
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Clickatell’s SMS Receipts Helps Banks Guard Against Fraud and Identity TheftMarch 16, 2009Clickatell's SMS Receipts helps banks guard against fraud and identity theft, as well as inspire customer confidence and reduce operational costs.
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Banks Prove Top Performers in Call Center StudyApril 28, 2008Financial services is among the top industries in deploying call center tech, study claims.
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Help Those Who Help ThemselvesMarch 29, 2006Customers are demanding more self-service functionality, creating an opportunity for innovative banks.
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Opportunity CallingJanuary 02, 2006Banks finally are realizing the contact center's potential as a relationship-building resource and profit center.
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Big DealsNovember 01, 2005
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King of Call Center Patents Sues Citibank For InfringementJuly 26, 2005Banks face choice between licensing, lobbying or moving offshore.
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Contact/Call Centers June 01, 2005No longer just about back-office servicing, contact and call centers now provide banks with an opportunity to nurture customer relationships. Supported by integration and productivity tools, call centers have become proactive - rather than strictly reactiv
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Bridging the Communications Gap June 01, 2005To provide seamless service across channels and borders, a consistent and uniform message must become the mantra of today's widely dispersed banks.
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Limited OFAC Resources Put Bankers on HoldMarch 04, 2005Not enough employees and too many filings makes automated service a necessity for Treasury agency.
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Fool Me Once ... June 28, 2004It's becoming increasingly difficult for the "average" banking customer (if there is such a person) to separate reality from fantasy these days.
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VoIP VictoryFebruary 17, 2004Hancock Bank, based in Gulfport, Miss., operates its networks using voice-over Internet protocol (VoIP).
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Credit-Card Company Calls On Web ServicesJanuary 12, 2004Service gives call-center agents fast access to customer information, reducing costs associated with long phone calls
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Chase Centralized Messaging Center Increases Security November 30, 2003New online message center provides more efficient and secure customer service.
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BofA Expands India Development Center November 30, 2003Decisions on outsourced jobs to come by year end.
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