5 Community Banking Predictions for 2012January 11, 2012In 2012, community banks that put effort into improving their use of technology will be better equipped to serve customers, improve efficiency, control costs and find new growth opportunities.
Caixa Invests US$30 in CRMAugust 12, 2011 Caixa Economica Federal adopts Infor CRM Epiphany as best-of-breed replacement for its existing home grown solution.
U.S. Banking Industry Trends and IT ImpactsMarch 23, 2011In the current business environment, banks will take steps to improve their profitability and competitive capabilities, including product enhancement and redesign, cost restructuring, relationship focus, precision pricing, select customer acquisition, and
SAS Launches Social Media AnalyticsApril 12, 2010Analysis of positive and negative Twitter, Facebook sentiment about a bank can be integrated with CRM and other internal software.
CRM Helps De Novo Profit Amid CrisisApril 08, 2009During the credit crunch, First Foundation Bank opens with excess capital, thanks to mining its best prospects.
In Wake of Credit Crunch, Service Remains Key to ProfitsJune 24, 2008Even amid economic turmoil and looming regulatory changes, making a profit, exceeding customer expectations and maintaining a knowledgeable staff remain the cornerstones to good business.
UMB Bank Taps Trillium for Data ConsolidationFebruary 29, 2008Looking to become more customer centric, UMB implements Trillium data quality software as part of a CRM implementation.
Banks Eye Wealth Management MarketDecember 23, 2007As baby boomers transition into retirement, the wealth management market is more promising than ever. To grab a piece of this lucrative opportunity, banks must deploy analytics to segment and identify the needs of consumers and develop customer-centric off
