Fiserv and TOPS Software Make Payment Processing Easier for Property Managers December 20, 2012The two companies have partnered to help automate payments exceptions during payments processing for property managers. Capital One Bank To Pay $210 Million in Refunds and Penalties for Deceptive Marketing Practices July 18, 2012Capital One agreed with regulators at the CFPB and the OCC to pay penalties and customer refunds for failing to monitor its vendors that were deceptively marketing its credit products. Reinventing Business Processes to Win Wealth Management, Lending Customers August 21, 2011Adding complex event processing capabilities to business process management can help banks create a holistic monitoring system. Bremer Bank Completes Long Journey to Full Image Exchange March 06, 2009Culminating a six-year journey to full image enablement, Bremer Bank automates Day Two processing with help from FIS. J.P. Morgan Launches Receivables Edge in Asia Pacific February 24, 2009 RBS WorldPay to Offer RevolutionCard Acceptance October 17, 2008 Sibos News: Lombard Odier Darier Hentsch Implements CheckFree’s Reconciliation & Exception Management Solution September 15, 2008Private banking firm LODH gains visibility across high-risk exception items using Checkfree's Reconciliation & Exception Management solution. SWIFT’s Exceptions and Investigations Automation Push Lacks Widespread Adoption August 21, 2008SWIFT's exceptions and investigations STP initiative promises improved service and efficiency, but adoption is lacking. EVP and CIO Paul Johnson Guides BB&T Corp. in Organic Growth May 26, 2008After more than a decade of focusing on M&A, BB&T Corp. looks to grow from within, and in the process is transforming the role of its IT department to become a collaborative value center. Banks Prove Top Performers in Call Center Study April 28, 2008Financial services is among the top industries in deploying call center tech, study claims. Reconciliation, Investigations and Exceptions Management Take Center Stage January 11, 2007Effective exceptions management and reconciliation can improve transaction speed, cut costs, reduce risk and improve customer satisfaction. But banks first must break down payments processing silos to gain visibility into the transaction life cycle. December 05, 2006Avoiding "reputation risk" is a common justification for increasing security measures, protecting customers' financial information and reporting security breaches in a timely manner. SWIFT Program Aims to Standardize/Streamline Service Process October 01, 2006Program streamlines and standardizes procedures for dealing with customer issues. Dealing With Data Theft After the Fact November 30, 2005What if your customers' data is stolen? By proactively communicating with customers and taking quick action, banks are turning the potential disaster into an opportunity to strengthen customer relationships. Lost or Stolen Identities Make Waves March 31, 2005Recent incidents involving Bank of America and ChoicePoint have stirred legislative response and self-examination by industry participants. /it-channel February 17, 2005Data aggregator made for a tempting target for identity thieves. Identity and Authentication at Risk From Compromise of ChoicePoint Database, Says Security Expert February 17, 2005Data aggregator made for a tempting target for identity thieves. Strategic Milestones September 27, 2004Lazaro Campos, Head of the Banking Industry Division, SWIFT (La Hulpe, Belgium) Entity Resolution Assists Anti-Money Laundering Efforts July 20, 2004New tools allow banks to check all of the data about a customer and cross-reference that information throughout the industry. Answering the Call May 06, 2004Financial institutions continue to adapt cutting-edge call center technology to the needs of their very fussy customers. Here's a look inside some of the changing call centers they run.