At the recent SAS Financial Services Executive Summit, bankers gained insights into how to address the challenge of aligning technology and business in the age of big data analytics.
After PayPal launched a program last week offering free transaction processing for merchants who switch to its point of sale card reader, Square hit back yesterday by announcing it will be offering a P2P payments service via email.
EVP and CIO Paul Johnson Guides BB&T Corp. in Organic GrowthMay 26, 2008After more than a decade of focusing on M&A, BB&T Corp. looks to grow from within, and in the process is transforming the role of its IT department to become a collaborative value center.
Reconciliation, Investigations and Exceptions Management Take Center StageJanuary 11, 2007Effective exceptions management and reconciliation can improve transaction speed, cut costs, reduce risk and improve customer satisfaction. But banks first must break down payments processing silos to gain visibility into the transaction life cycle.
December 05, 2006Avoiding "reputation risk" is a common justification for increasing security measures, protecting customers' financial information and reporting security breaches in a timely manner.
Dealing With Data Theft After the FactNovember 30, 2005What if your customers' data is stolen? By proactively communicating with customers and taking quick action, banks are turning the potential disaster into an opportunity to strengthen customer relationships.
Lost or Stolen Identities Make Waves March 31, 2005Recent incidents involving Bank of America and ChoicePoint have stirred legislative response and self-examination by industry participants.
Answering the Call May 06, 2004Financial institutions continue to adapt cutting-edge call center technology to the needs of their very fussy customers. Here's a look inside some of the changing call centers they run.
