Forrester: PayPal Most Trusted Provider for a Digital Wallet December 04, 2013A new survey found that more consumers would trust PayPal than their bank or card issuer to be their digital wallet provider. Bank of America Employee Petitions Against Video ATM’s November 26, 2013The petitioner says tellers will lose their jobs as a result of the new ATM’s in favor of lower-wage call center tellers. Bank of America Wins Javelin’s Best in Class Mobile Banking Award November 22, 2013Several top banks were recognized for their mobile offerings in Javelin’s annual Mobile Banking Financial Institutions study. Bank of America Offers Financial Education Videos for Customers November 22, 2013The bank has partnered with the Kahn Academy to launch a new financial education campaign for its customers. Bank of America: Customizing Financial Tools To Customers’ Needs November 21, 2013Banks need to develop more intuitive customer-centric products that allow for personalized experiences. Mercator Examines Risks and Trends in Prepaid Fraud November 19, 2013A new report from the analyst firm analyzes recent prepaid fraud cases and offers best practices for dealing with them. Survey: Majority Of Customers Feel Undervalued By Banks November 14, 2013A survey by GMC Software Technology shows that customers want multichannel banking that is customizable to their needs and preferences. Customer Experience Lessons From Walmart November 08, 2013Former Walmart CEO Lee Scott discussed the changing consumer landscape, and the big box store's foray into financial services, at BAI Retail Delivery 2013. Banking in the Cloud: Four Hot Initiatives November 04, 2013Banks are overcoming their concerns about security and
control to take advantage of the business benefits of running core applications in the cloud. 5 Insights On Industry Preparations for FATCA November 01, 2013A recent study shows that banks are pushing forward on FATCA compliance but are in need of clarification from regulators about some requirements. How Banks Can Leverage Mobile Network Operators for Security October 30, 2013Mobile network operators are starting to take steps to open up their security infrastructure for other enterprises to leverage. BofA Merrill Lynch Launches Cash Recycling Solution October 30, 2013The solution is geared towards retailers and other cash-intensive businesses. U.S. Bank Rolls Out Mobile Photo Balance Transfer October 28, 2013Next month U.S. Bank plans to launch Mobile Photo Balance Transfer, after seeing the success of its other mobile imaging services. How Layered Security Improves Identity Confidence and Consumer Convenience October 25, 2013Multi-layered security will give banks the opportunity to achieve better authentication in the mobile channel without sacrificing customer convenience. How to Ensure Mobile Banking App Security October 24, 2013Online malware is starting to make its way to the mobile world and banks will have to be increasingly proactive in protecting their customer-facing apps. HSBC Launches Cash Management Tool in China October 24, 2013The solution enables corporates to submit cross-border payment documentation electronically.
How To Get The Most Out Of Mobile Banking Apps October 22, 2013The growing importance of mobile is clear, and banks need to take steps now to maximize their mobile offerings to attract mobile-first customers. Banks Spending More on Innovation: Report October 22, 2013A new survey from Infosys and EFMA finds that 77% of the banks polled are increasing investment in innovation, compared to 13% in 2009.
How to Improve Your Call Center Customer Experience Strategy October 18, 2013Banks have a great incentive to improve their customer experience, and tracking and improving call center interactions is key to that improvement. Bank of America Wholesale Division on a Journey of Transformation October 18, 2013The bank's CIO for Global Wholesale Banking Technology & Operations Bill Pappas is leading an infrastructure evolution.