Five Ways Video Can Extend Bankers' Brains April 18, 2014Here's how video can make bankers more knowledgeable and agile in their day-to-day interactions. A Crucial Strategy for Bank Branches in 2014 April 17, 2014Banks can improve the in-branch and omni-channel experience using new technologies. UMB Bank Helps Customers Get Comfortable with Digital April 14, 2014Video conferencing and a new digital platform have helped UMB Bank encourage more customers to use digital channels while increasing revenue in the branch. Branch Banking: Change the Mindset from 'Survive' to 'Thrive' April 03, 2014In the first article of our four-part series we explore why branches still matter in a world dominated by mobile devices. Embracing Digital: JPMorgan Chase Rethinks Delivery March 03, 2014A new approach to branches, a dynamic competitive environment and the implications of $2 billion in compliance-related investment were among the topics covered by CEO Jamie Dimon and his management team at the bank’s recent Investor Day. Barclays Denies Reports That It Will Close 400 Branches January 29, 2014A day after it was reported that the bank would close hundreds of branches, Barclays stated no such plans exist. but left the door open for future closings. How Citi’s New ATM’s Will Enable New Branch Formats January 27, 2014Citi’s recently unveiled ATM upgrades will help Citi experiment with smaller branches focused on advisory services. Bank of America Will Close More Branches With Increasing Mobile Usage January 16, 2014Increasing mobile adoption has Bank of America planning to cut more branches this year, after closing more than 300 hundred last year. How Market Pressures and Emerging Trends Are Changing The Delivery of Debit Products January 13, 2014A new report from Aite outlines the changes that EMV, the Durbin Amendment and other new factors will have on debit products and branch networks. U.S. Bank To Acquire 94 Charter One Chicago Branches January 07, 2014The deal will double U.S. Bank's presence in the Chicago region.
Bank of America Employee Petitions Against Video ATM’s November 26, 2013The petitioner says tellers will lose their jobs as a result of the new ATM’s in favor of lower-wage call center tellers. BBVA Compass Offers New Accounts for Both Digital and Branch-Centric Customers November 25, 2013BBVA Compass’s new accounts aim to attract customers who favor the branch or online channels. Nationwide Building Society Boosts Mortgage Sales with Remote Expert Video Conferencing November 22, 2013Partnering with Cisco to provide video conferencing with mortgage experts has helped increase growth in the bank’s mortgage business. Branch Networks on a Downward Slope November 11, 2013New research from SNL Financial indicates the nation's branch total has been reduced by 390 during the third quarter of 2013.
Digital Customer Experience: The New Face-to-Face November 08, 2013The branch of the future will combine innovative technology with "neighborhood" customer experience.
Bank of America Launches Next Gen Banking Centers October 04, 2013The bank announced the opening of five "express banking centers," which specialize in self-service technology.
Branch Closures Outpace Openings by Nearly 1,000 Over Last 12 Months July 22, 2013According to data from SNL Financial, areas with a median household income below $25,000, posted their largest number of net closures since 2010.
Banks Can Save $1.5 Billion Through Adoption of Digital Channels, Study Says July 09, 2013A new report by Javelin claims that the banking industry could save $1.5 billion each year by leveraging mobile to further decrease branch transactions. Dell Brings the Cloud to the Branch June 04, 2013Dell’s new PowerEdge VRTX solution combines all the server, storage and networking needs of the branch into one chassis, eliminating hardware complexity and cutting costs. The Evolving Branch Environment May 20, 2013While many banks are rethinking their long term strategy for expensive branch networks, there are steps banks can take now to reduce costs and inefficiencies in the branch while providing a better customer experience.