The “12th Man” -- Leveraging An Untapped Support ResourceJanuary 16, 2014Banks should borrow from professional sports the 12th Man concept -- leveraging support from their key vendors to gain an untapped resource for creative, collaborative and additive opportunities over and above standard support.
Customer Experience Lessons From WalmartNovember 08, 2013Former Walmart CEO Lee Scott discussed the changing consumer landscape, and the big box store's foray into financial services, at BAI Retail Delivery 2013.
How Banks Win the Battle for Prepaid CustomersMay 08, 2013Banks can leverage current assets to grow their share of the younger and underbanked customer segments through prepaid products, as long as they keep in mind what these customers are looking for.
Answering the Call May 06, 2004Financial institutions continue to adapt cutting-edge call center technology to the needs of their very fussy customers. Here's a look inside some of the changing call centers they run.
Bull’s Eye January 08, 2003Merrill Lynch takes aim at maximizing IT return.
Executive ChangesMay 02, 2002David Brasfield resigns as president of SBS Data Services to form new company; Barry D. Starling joins Raymond James Bank, FSB, as vice president and senior commercial real estate lending officer; Saul Caprio appointed director of business development for
International BytesMay 02, 2002Two Danish banks pilot a system that enables customers to obtain cash from an ATM using a mobile phone; French banks launch virtual credit card service; The Bank of N. T. Butterfield, Hamilton, Bermuda, renews its license agreement with ALLTEL Information
EXECUTIVE CHANGESJuly 26, 2001Bradley Abelow appointed to the board of Omgeo; Dr. Donald L. McCracken named chief architect at Access Data Corporation; Steve Sjoblad named vice president of Corporate Development at Fair, Isaac and Company, Aurum Technology names four new corporate offi
Paradigm Lost January 09, 2001Banks ponder whether the PC-based model is headed for oblivion