How a Community Bank Uses Remote Deposit Capture to Extend its Footprint December 06, 2010First Federal Bank of Louisiana deploys Benchmark Technology's Corporate Capture21 RDC solution to merchants, extending the bank's reach while adding security. Banks' First-Call Resolution Rates Are in the 70s, But CoreFirst's Are In the 90s November 10, 2010During a relatively quiet year for the financial industry, 62% of banks saw an increase in customer service inquiries and first-call resolution rates are around 72%. But at CoreFirst, a new system enables IT to support employees with first-call resolution Franklin Federal Savings Automates Account Openings March 17, 2010Software helps decrease customer wait times, bank says. IT Salaries Leveling Off, Survey Finds January 05, 2010Salaries are flat but bonuses are down, Janco's latest benchmarks show. Brian King Named President at Wisemar October 09, 2009 FSTC Operational Resiliency Project Reaches Next Phase April 22, 2008FSTC operational resiliency benchmarking project offers banks objective measures of preparedness. Lending Tech Vendor Space to See Realignment November 26, 2007In the face of the credit crunch, some lending tech vendors find opportunity. Lenders Focus on Customer Relationships August 01, 2007Faced with the realization that the boom times are at an end, lenders are looking inward and developing strategies to boost customer relationships. Acquisition Obsession Results In Bank Deposit Growth June 02, 2007Aite study shows that banks need to concentrate more on existing customers to grow deposit base. Banks Redoubling STP Efforts in Lending Practices November 01, 2006Banks are redoubling straight-through processing efforts in lending to cut costs and improve customer service. Originating Relationships March 29, 2006Mortgage bankers are mining and analyzing data to get a bigger bang for their relationship buck. Big Deals August 30, 2004Wells Fargo Picks Carreker; Newburyport Taps M&I; Misys, Stefanini Partner; PwC Teams With PlanView; Cardtronics Selects NCR; BNP Paribas Taps AT&T; ABN-Amro Singapore Selects VASCO; Benchmark/AssureTec Deal; Abacus Selects COCC; Rabobank Picks PINPOINT Banks Beginning to See the Light Of Distant Shores August 30, 2004Slowly but surely, financial institutions are spending more on IT outside of the United States. State Street’s Spina Urges Liability Benchmarking June 01, 2004Retirement incomes hinge upon the industry's ability to innovate, according to State Street's chairman and CEO. Defining a New Model of Branch Banking September 16, 2003The branch has become the focal point of retail banking, after a period where alternative channels such as call centers and Web banking had been the centers of attention. Online Advantage February 27, 2003TBW originates residential mortgages in direct competition with mortgage brokers.