Risk Management Guidance on Third-Party Relationships March 07, 2014What banks need to know to meet compliance with the OCC's requirements for vendor due diligence. Taking the Next Step in KYC and AML Compliance March 06, 2014Regulators are demanding more and more from banks’ KYC and AML monitoring, making it increasingly necessary for the industry to collaborate on this costly area of regulation. Community Banks Can Gain From Large Bank Customer Dissatisfaction: Survey March 05, 2014A recent poll of large bank customers found dissatisfaction with their primary bank, but a lack of willingness to switch.
Major Banks Sign Up for SWIFT’s KYC Registry March 05, 2014SWIFT aims to cut complexity and cost in compliance with a new centralized registry for KYC information that will roll out later this year. How to Craft a Legal Social Media Policy for Employees February 27, 2014Organizations often have to consider a number of competing interests when crafting a legal and compliant social media policy. Smaller Banks Leverage Partners for Big Data Insights February 25, 2014New technology trends are helping smaller banks take advantage of their data with third-party partners. The Continuing Evolution of Customer Experience February 24, 2014BBVA's acquisition of "the bank that doesn't suck" is part of the industry's overall move away from traditional service models.
Cyber Security: HSBC Offers Two-Factor Online Authentication February 24, 2014HSBC will begin offering additional online authentication in the wake of increasing attention on security after the retailer data breaches. Cracking the Financial Services Social Media Cipher February 21, 2014How customer communities can help banks address customer service challenges in the age of social media. How New York State Is Looking to Regulate Bitcoin February 21, 2014A New York State regulator emphasized the need to balance preventing money laundering with encouraging innovation in a public Q&A on Reddit yesterday. clearXchange Adds Capital One to P2P Payments Network February 20, 2014clearXchange gets a boost from adding a new bank, and considers new strategies to attract users. Mobile Banking Trends For 2014 February 20, 2014Mobile banking will continue to evolve as more nuanced offerings come to the marketplace.
Help Wanted: Need Banker Willing to Deal With Marijuana Business February 18, 2014Last week’s guidance from regulators gives banks little reason to provide services for legal marijuana businesses. BBVA Compass CIO Iniesta Looks to Revolutionize the Customer Experience February 17, 2014Digital transformation and pursuing omnichannel initiatives are big keys for the bank in 2014.
Let's Be Friends: Banking & Merchant Trade Groups Launch Cybersecurity Partnership February 14, 2014After weeks of finger-pointing regarding responsibility for responding to recent card breaches, 13 trade groups say they will cooperate on information sharing and improved card security technology. Leveraging Data and Analytics to Circumvent Legacy Systems Challenges February 13, 2014With new data and analytics solutions banks may be able to improve their product development and speed-to-market, and put off the question of a core replacement indefinitely. Webster Bank CIO Colin Eccles Pursues Technology to Create Efficiency February 12, 2014The Waterbury, Conn.-based bank is also pursuing self-service initiatives to optimize the customer experience.
U.S. Bank Pilots Voice Biometrics As Secure Way To Access Card Accounts February 12, 2014In an expansion of work on voice recognition that U.S. Bank and Nuance Communications started last year, the technology is being used to eliminate passwords, PINs and security questions. Collaborate or Lose Out: Working Together to Win the Mobile Payments Race February 11, 2014The role of agile development methodologies in the adoption of standards in mobile payments technology. Banks Set Stage For Customer Acquisition With Data Analytics February 10, 2014Data-driven customer acquisition will continue to be elusive for banks that don’t invest in effective data management processes and structures.