The Evolving Branch EnvironmentMay 20, 2013While many banks are rethinking their long term strategy for expensive branch networks, there are steps banks can take now to reduce costs and inefficiencies in the branch while providing a better customer experience.
The “Age of the Customer” Demands Effective OnboardingMay 02, 2013Giving customers a truly convenient onboarding process means moving towards automated processes, electronic documents and enabling the customer to sign up with their mobile device.
Devil in the Data: Making the FATCA Deadline Requires AutomationApril 25, 2013In the second of a series of articles on FATCA compliance we explain why banks need to look for a centralized technology solution that circumvents data silos to get a full view of their customers who can be affected by FATCA.
Instant Issuance: A Game-Changer for BanksApril 12, 2013Instant card issuance technology provides a means for banks to quickly increase their volume of debit card payments at a time when debit is increasingly popular.
A How-To Guide To Improving Customer ExperienceFebruary 21, 2013Banks are focused more than ever on improving their customer experience. Here we offer a step-by-step guide to assessing and improving your bank’s customer experience.
Bank Boardrooms Go PaperlessFebruary 12, 2013Bank of New Hampshire has seen considerable time and cost savings from using digital books for its board meetings provided by Diligent Boardbooks.
Branch Closures Revved Up in Late 2012, Study FindsJanuary 22, 2013The pace of branch closings in the U.S. more than doubled in the last quarter of 2012 as banks looked to cut costs, a new report by SNL Financial found.
Is Your Automation Rate as Good as it’s Going to Get? Think Again…November 26, 2012Most banks set up a contact center strategy and then leave it be, when they should be constantly looking to improve it. Here are 10 steps banks can take to optimize their customer experience with the contact center.
Banco Bradeso Opens New High-Tech Branch in BrazilAugust 30, 2012The Bradeso Next branch features biometric authentication systems, video teleconferencing with specialists and a robot guide that greets customers.
3 Hot Banking Markets Beyond the ObviousFebruary 27, 2012When it comes to identifying potential geographic markets for growth and investment, banks have been focusing on the prominent BRIC nations: Brazil, Russia, India and China. While these four countries are attractive to financial services organizations se
Sharing Data, Seamlessly and EfficientlyJanuary 25, 2012North Dakota-based American Bank Center uses ProfitStars' Optimizer for efficient data monitoring among senior management.
