Banks Don't Have Much Time To Embrace Digital ModelNovember 13, 2013To compete with the new breed of financial services competitors, banks will have to adopt a digitally driven business model, specialize and simplify their operations, according the findings of new consumer research from Accenture.
Customer Experience Lessons From WalmartNovember 08, 2013Former Walmart CEO Lee Scott discussed the changing consumer landscape, and the big box store's foray into financial services, at BAI Retail Delivery 2013.
The Internet of Things…Internet of What?September 13, 2013As devices become more connected and are able to communicate with each other, banks will need to develop ways to participate in this new technology.
3 Keys to Improving Data QualityJune 21, 2013Banks are investing heavily to analyze all the data they collect on their customers, but the best results from big data initiatives requires ensuring accurate data.
How Banks Win the Battle for Prepaid CustomersMay 08, 2013Banks can leverage current assets to grow their share of the younger and underbanked customer segments through prepaid products, as long as they keep in mind what these customers are looking for.
How Banks Can Compete In the Mobile Shopping MarketMarch 19, 2013By combining targeted coupon offers based on transactional data with a layered shopping experience that includes social media and gaming, banks can win big with mobile shopping apps, and position themselves for mobile wallet adoption.
Gamification: Are Banks Ready To Play?February 05, 2013While foreign banks are beginning to launch gaming initiatives in their digital channels, U.S. banks have been hesitant to follow suit. But any bank that's serious about customer experience will have to take a hard look at the growing trend.
Rewriting the KYC PlaybookJanuary 18, 2013Banks must address the "V3challenge" -- questions around variety, velocity and vagueness -- in order to achieve better bank counterparty due diligence, as part of Know Your Customer compliance.