Customer Experience Lessons From Walmart November 08, 2013Former Walmart CEO Lee Scott discussed the changing consumer landscape, and the big box store's foray into financial services, at BAI Retail Delivery 2013. PayPal Is The Most Trusted Brand For Mobile Wallets, Says Survey October 24, 2013PayPal tops Google, Apple, Facebook, and Amazon as the most trusted brand for mobile wallets according to a survey by Javelin Strategy and Research. Amazon Launches Digital Currency for Kindle Fire Customers May 13, 2013After filing an application for a mobile wallet patent last month, Amazon continues to make moves in payments by adding a new digital currency, Amazon Coins, for its app store. How Apple and Amazon Will Shape Mobile Payments April 22, 2013Apple and Amazon will continue to drive customer expectations and create big shifts in the retail world even if they don’t release a mobile payments solution. New Study Highlights Growing Importance of Mobile Payments July 09, 2012IDC Financial Insights 8th annual Consumer Payments Survey found a significant increase in the use of mobile payments. Mobile Payment Transactions to Surpass $171 Billion in 2012 May 29, 2012Gartner predicts the number of mobile payment users will reach 212.2 million in 2012, up from 160.5 million in 2011. Amazon's Kindle Fire Heats Up Tablet Banking App Development April 20, 2012Bank of America and Citi confirm that providing a unique experience on each mobile device, including Amazon's tablet, is a key part of a customer-centric mobile strategy. Citi Releases Kindle Fire App March 08, 2012The Citibank (Kindle Fire Edition) app is designed specifically for the tablet's size, operating system and resolution. Wells Fargo's Mobile Banking App for Android Now Available On Amazon January 10, 2012Wells Fargo furthers the reach of its mobile banking channel by making its mobile app available for download via the Amazon Appstore for Android.
Two Polls, Two Conclusions on Whether Consumers (Still) Trust Banks October 27, 2008CashEdge and Cisco come to differing opinions on the levels of trust consumers place in their banks.
Alpine Bank Adopts Higher Security September 27, 2004Bank chooses Norlight to detect and prevent network intrusion. Future Imperfect February 10, 2003I've always been a sucker for the futurists you see on TV. So in the spirit of these underappreciated seers, let me put on my turban, shake the magic Eight Ball, and prognosticate a few certainties of my own for 2003.