The “Age of the Customer” Demands Effective OnboardingMay 02, 2013Giving customers a truly convenient onboarding process means moving towards automated processes, electronic documents and enabling the customer to sign up with their mobile device.
Who is Your Borrower in a Virtual World?March 08, 2013Regulations are murky in defining how banks should verify customer identity when a new customer opens an account or credit line through digital channels, but best practices are emerging to help banks with customer identity verification in those instances.
BBVA Compass Goes National With NBA Banking ProductFebruary 15, 2013Following the bank’s core system transformation it has rolled out its first nationwide product NBA Banking, offering checking and savings accounts with an all-digital experience.
It's Time to Embrace Core Systems TransformationNovember 29, 2012Although U.S. banks are among the leading consumers of IT, many have resisted core transformation. Now, however, the risk of delaying modernization outweighs the long-standing risks of proceeding.
Convenience is Key for Bank Consumers: ReportAugust 23, 2012A survey conducted by Angus Reid Public Opinion in conjunction with TD Bank also found online banking is the most frequently performed banking activity.
Rolling Out the Welcome Mat for Online Banking CustomersDecember 05, 2011Banks can drive up their online account opening completion rates by being dilligent in collecting consumer data and actively following up with customers who don't see the process through to the end.
Retail Bank Customers Show More Interest in Shopping Around for New BanksMarch 03, 2011J.D. Power and Associates "2011 U.S. Retail Bank New Account Study" finds that shopping and switching rates are increasing; main drivers are advertising, changes in life circumstances, and branch convenience
Harland Financial Solutions Acquires uMonitorDecember 07, 2010Core systems provider Harland Financial Solutions aims to expand its presence in self-service and e-payments with acquisition of uMonitor.
