Rewarding Customers and Calming Security Concerns Key to Mobile Payments Adoption, Survey Finds April 29, 2013In a recent survey by Accenture, smartphone owners picked security as their top concern in adopting mobile payments, and showed interest in value-add features for mobile payments like coupons and rewards points. JPMorgan Chase Names New Head of Digital for Consumer and Community Banking April 19, 2013Dr. Gavin Michael formerly served as chief technology innovation officer at Accenture.
Capitalizing on Big Data Yields Customer Value March 01, 2013In order to get the full value from a big data approach banks are going to have think differently about how they manage their data. Bank Systems & Technology’s Top 10 Stories of 2012 December 27, 20122012 was an eventful year in banking technology, with the rise of mobile, increased regulatory pressure and multi-channel integration among the hot topics. Here are Bank Systems & Technology's most popular stories of the year. Where is the ROI on Customer Experience in the Banking Industry? December 19, 2012Nontraditional digital competitors raise the bar for banks when it comes to creating a great customer experience. Good News -- And Room for Improvement -- About Banks' Customer Experience Efforts December 10, 2012Accenture's 2012 Global Consumer Survey finds that consumers give relatively high ratings to their banks' efforts to provide tailored experiences. Ready for Real Time: BBVA Compass Up & Running on New Core System November 29, 2012Accenture's Alnova new core banking infrastructure is now running BBVA Compass' checking and savings deposit platform across the bank’s 716 branches How to Better Coordinate Data and Processes Across Risk and Finance November 14, 2012While CRO's have gained increase independence as a result of the regulatory environment, that same environment also requires strong integration between risk and finance. Fundtech And Accenture Partner On Liquidity Management October 31, 2012The two companies announced they join forces to help deliver new tools for banks facing more stringent capital requirements from regulators. Accenture Signs Core Systems Maintenance Contract with BBVA Chile October 08, 2012 Accenture Launches FinTech Innovation Lab London September 25, 2012The lab is a partnership between Accenture and several banks and venture capital firms.
6 Steps for Building the Next-Gen Bank IT Workforce June 25, 2012Bank technology organizations increasingly require new capabilities that go well beyond traditional IT skills. Here are six challenges banks must address in building the IT workforce of the future. New Study by Accenture Sees Threat and Opportunity in Cloud-Based Services June 22, 2012By leveraging social and mobile media, cloud-based services could help banks improve improve customer services and loyalty, but could also accelerate disintermediation. Are You Making It Easier or Harder for Customers to Do Business With You? June 12, 2012Banks must develop new ways of providing service that align with growing customer expectations -- not simply making individual channels better, but making them work better together. Banks May Not Be Able to Resist 'Bring Your Own Device' April 24, 2012User-friendly consumer devices such as Apple's iPad increasingly are infiltrating the enterprise and transforming workforce expectations. Despite security concerns, employee demands and the productivity gains powered by bring-your-own-device initiatives ar Banks Find Lessons to Improve the Consumer Experience in the Online Retail Model April 24, 2012Online retailers have led the way in providing the kinds of real-time, personalized transactions that consumers have come to expect. What can banks take away from the modern retail experience to improve their own customer satisfaction? Accenture Releases New Channel Integration Products April 11, 2012The solutions are designed to help banks efficiently integrate customer channels. Bank Loyalty Programs Need a Boost, Says Research April 03, 2012The Accenture Global Consumer Survey reveals that although participation in bank loyalty programs is on the rise, those programs aren't as effective as they need to be. Rebuilding the Revenue Model: 5 Benefits of Core Systems Transformation February 24, 2012Leading banks are investing in their cores to reorganize their businesses around their customers -- enabling opportunities for new revenues. Four Keys to Building an Analytical Workforce February 08, 2012Experts offer their advice on how financial institutions can build a workforce equipped to compete in an increasingly data-driven industry.