Customer Satisfaction With Banks on the Rise December 10, 2013Smaller banks and credit unions continue to outpace their larger competitors in customer satisfaction. Mobile Point of Sale: Moving Beyond Micro-Merchants November 18, 2013A European startup is introducing a new pricing model for mobile point of sale solutions aimed at attracting larger merchants. How to Improve Your Call Center Customer Experience Strategy October 18, 2013Banks have a great incentive to improve their customer experience, and tracking and improving call center interactions is key to that improvement. Gartner: Majority of Banks Will Turn to Cloud for Processing Transactions By 2016 October 16, 2013Gartner released its IT predictions for vertical industries yesterday, which included forecasts on the growth of cloud in banking and changes in consumer behavior. Low Value Transactions: A Mobile Payments Dilemma October 15, 2013Lowering processing costs cloud open up an opportunity for mobile payments to gain traction in low value payments. EMV: A Game Changer for the USA September 20, 2013The standard brings personal security benefits to cardholders, but EMV can also be a game changer for payment service providers.
Barclays Expands Use of Crowdsourcing to Better Customer Experience September 17, 2013Barclays new Your Bank site offers customers the chance to share and vote for ideas on how the bank can better serve them. Understanding The Banking System's Role In the Post-9/11 World September 11, 2013A new book outlines the role the U.S. Treasury Department has played in the war on terrorism. Why Contact Centers Are Key To Banks' Multi-Channel Strategies August 22, 2013Jerry Silva, newly named head of the global retail banking practice at IDC Financial Insights, says poor performance in the call center can scuttle banks' efforts to improve customer experience. What's Next? 6 Views on the London Whale Indictments August 16, 2013Charges against two traders at JPMorgan's London office shine a light on risk management problems at the bank and raise questions about the future of the investigation into the scandal. NFC Payments Expand in Canada August 13, 2013Monitise and Desjardins partner on a new mobile payment solution. New Oracle FLEXCUBE Upgrade Helps with FATCA Compliance August 13, 2013Oracle’s newest release of its FLEXCUBE core banking product includes tools to help with regulatory requirements and launch new delivery channels. Isis Poised For National Rollout Later This Year August 01, 2013The mobile wallet provider has already been piloted in select markets.
4 Predictions About The Future of the Contact Center July 12, 2013With banks’ channel strategies becoming increasingly customer-centric, how is this shaping their call and contact centers? Four experts offer their predictions. Banks Can Save $1.5 Billion Through Adoption of Digital Channels, Study Says July 09, 2013A new report by Javelin claims that the banking industry could save $1.5 billion each year by leveraging mobile to further decrease branch transactions. Bank of America Appoints New Global Transaction Services Head for EMEA July 03, 2013Jennifer Boussuge has been named the head of GTS for EMEA at Bank of America Merrill Lynch.
Why FINRA’s Spot Checks Are a Milestone for Social Media June 25, 2013FINRA’s announcement last week that it would conduct spot checks on financial services firms for social media compliance demonstrate the growth and importance of the social media channel. Transforming Compliance into a Competitive Advantage June 17, 2013Wells Fargo worked extensively with ACI Wordlwide on simplifying and consolidating processes to comply with Dodd-Frank 1073, but the investment created new efficiencies that they believe offer an edge over the competition. Bank of America Merrill Lynch Expands Transaction Services in Canada. June 14, 2013The bank is creating targeted client teams and product enhancements for its business customers in that country.
The Core of the Technology Puzzle June 11, 2013In our third article on the ongoing modernization of the core platform, we hear from two banks that have put the pieces together to improve customer service through more strategic operations.