Banks Must Approach Third Party Contracting Differently in Today’s Highly Regulated Environment May 16, 2013Vendor management is becoming more important from a compliance standpoint as regulators scrutinize banks’ third-party relationships, and achieving that compliance begins with crafting a clearly defined contract. Fees On Real-Time Foreign Account Transfers Could Generate $1.1 Billion for Banks, Study Finds May 14, 2013New research from FIS shows that a number of consumers, particularly those that use foreign account transfers, would be willing to pay a fee to get their payments processed in real-time by their primary bank. Real-Time Payments Offers Opportunity to Build Customer Loyalty, Study Finds May 06, 2013Consumers are not only interested in real-time payments, but they’d prefer their primary financial institution to be their real-time payments provider, a recent FIS study suggests. New ACI Platform Aims to Help In Adapting to Change in Payments April 23, 2013ACI Worldwide’s new payments platform targets the difficulty banks are having in updating aging legacy systems to deal with new changes in the payments market. EMV Implementation: Who Is Ready? April 09, 2013With EMV deadlines approaching, merchants, acquirers, issuers and consumers are all going to be affected as new merchant terminals and messaging protocols must be developed and customers need to be educated about what EMV will mean for them. USAA, Credit Unions Rule the Customer Experience Roost April 05, 2013Overall, the banking industry has improved in customer experience, according to the annual Temkin Experience Ratings. Banking Industry Proactively Developing Anti-Fraud Measures for Mobile March 13, 2013The industry, having experienced so many online attacks, is proactively developing strategies and solutions for mobile fraud – many of which have been on display at BAI Payments Connect. Oracle Launches New Compliance and Risk Management Solutions February 22, 2013New Oracle Financial Services Foreign Account Tax Compliance Act Management targets pending FATCA requirements; expanded Oracle Financial Services Enterprise Risk Management suite addresses challenges around stress testing and model risk management. How Fraud Rings Evade Detection And What Banks Can Do To Stop Them February 14, 2013As last week’s big card fraud bust revealed, fraud rings are becoming more sophisticated in how they avoid detection. Executive Order Calls for Collaboration on Cybersecurity February 13, 2013Many in the financial services and security industries say the threats have become more serious.
Visa Announces EMV Migration Path for Debit Cards and ATM's February 04, 2013The card company said that it will offer an unbranded AID with some of its EMV technology and set deadlines for ATM acquirers to accept EMV. USAA Ranks First in Customer Satisfaction Study by ath Power Consulting December 19, 2012Banking customer satisfaction rose across the country according to the results of a recent nationwide customer experience study by ath Power Consulting, with USAA topping all banks for the third year running. Consumers Say Smartphone Payments Will Replace Cash and Cards, Study Finds December 12, 2012In a new poll by Harris Interactive the majority of consumers said they believe smartphones will become the preferred payment method for most transactions in the future. Is Your Automation Rate as Good as it’s Going to Get? Think Again… November 26, 2012Most banks set up a contact center strategy and then leave it be, when they should be constantly looking to improve it. Here are 10 steps banks can take to optimize their customer experience with the contact center.
Six Technologies That Are Transforming Customer Service and Banking Relationships November 20, 2012Today’s most prescient banks are now providing customer service via advanced contact centers that can handle customer interactions in myriad forms, such as e-mail, mobile texts, and Web and video chats.
Guitar Center Accepts PayPal In-Store November 19, 2012National musical instruments retailer Guitar Center is now offering PayPal mobile and card payments at the point-of-sale. Unresolved Issues Swirl Around Securing Mobile Payments November 16, 2012While many mobile payments startups are using both traditional and nontraditional authentication methods, regulatory uncertainty still exists around liability for fraud attacks on customers using mobile payments. Huntington Bank Scores Highest in Small Business Customer Satisfaction, Report Says November 12, 2012J.D. Power and Associates released a new report last week showing lower levels of customer satisfaction among small business banking customers than retail customers. New Mobile Payments Platform for EMV Cards November 09, 2012VeriFone's SAIL EMV payments platform offers a solution that plugs into tablets and smartphones for accepting chip-and-pin payments. An Agile Workforce Helps Banks Face The Realities of An Increasingly Expensive Industry November 09, 2012Banks need to invest in new ways to generate revenues and improve customer satisfaction through better, more consistent service across emerging channels—while under intense pressure to improve operating costs and meet the growing range of compliance