MasterCard Contactless Payments Tripled In Europe Last Year April 08, 2014European adoption of MasterCard contactless payments is growing and could be setting the stage for mobile payments adoption there. The Push for Innovative Business Payment Strategies March 25, 2014Commercial clients are clamoring for better, faster ways to make and receive payments. Revisiting the Health Savings Account Opportunity March 20, 2014With market forces likely to drive significant HSA growth, financial institutions must refine their strategies and solutions to capitalize on the revenue potential of these tax-advantaged accounts. Bill Pay: Driving Adoption in an Unpredictable Payments Landscape March 14, 2014While new types of payments often steal the spotlight, bill pay is becoming increasingly important for banks trying to shore up their customer loyalty and retention. Banking on the Death of Cash December 13, 2013Virtual currencies and new types of digital payments could reduce consumers’ reliance on cash. Customer Satisfaction With Banks on the Rise December 10, 2013Smaller banks and credit unions continue to outpace their larger competitors in customer satisfaction. Mobile Point of Sale: Moving Beyond Micro-Merchants November 18, 2013A European startup is introducing a new pricing model for mobile point of sale solutions aimed at attracting larger merchants. How to Improve Your Call Center Customer Experience Strategy October 18, 2013Banks have a great incentive to improve their customer experience, and tracking and improving call center interactions is key to that improvement. Gartner: Majority of Banks Will Turn to Cloud for Processing Transactions By 2016 October 16, 2013Gartner released its IT predictions for vertical industries yesterday, which included forecasts on the growth of cloud in banking and changes in consumer behavior. Low Value Transactions: A Mobile Payments Dilemma October 15, 2013Lowering processing costs cloud open up an opportunity for mobile payments to gain traction in low value payments. EMV: A Game Changer for the USA September 20, 2013The standard brings personal security benefits to cardholders, but EMV can also be a game changer for payment service providers.
Barclays Expands Use of Crowdsourcing to Better Customer Experience September 17, 2013Barclays new Your Bank site offers customers the chance to share and vote for ideas on how the bank can better serve them. Understanding The Banking System's Role In the Post-9/11 World September 11, 2013A new book outlines the role the U.S. Treasury Department has played in the war on terrorism. Why Contact Centers Are Key To Banks' Multi-Channel Strategies August 22, 2013Jerry Silva, newly named head of the global retail banking practice at IDC Financial Insights, says poor performance in the call center can scuttle banks' efforts to improve customer experience. What's Next? 6 Views on the London Whale Indictments August 16, 2013Charges against two traders at JPMorgan's London office shine a light on risk management problems at the bank and raise questions about the future of the investigation into the scandal. NFC Payments Expand in Canada August 13, 2013Monitise and Desjardins partner on a new mobile payment solution. New Oracle FLEXCUBE Upgrade Helps with FATCA Compliance August 13, 2013Oracle’s newest release of its FLEXCUBE core banking product includes tools to help with regulatory requirements and launch new delivery channels. Isis Poised For National Rollout Later This Year August 01, 2013The mobile wallet provider has already been piloted in select markets.
4 Predictions About The Future of the Contact Center July 12, 2013With banks’ channel strategies becoming increasingly customer-centric, how is this shaping their call and contact centers? Four experts offer their predictions. Banks Can Save $1.5 Billion Through Adoption of Digital Channels, Study Says July 09, 2013A new report by Javelin claims that the banking industry could save $1.5 billion each year by leveraging mobile to further decrease branch transactions.