Barclays Denies Reports That It Will Close 400 Branches January 29, 2014A day after it was reported that the bank would close hundreds of branches, Barclays stated no such plans exist. but left the door open for future closings. How Citi’s New ATM’s Will Enable New Branch Formats January 27, 2014Citi’s recently unveiled ATM upgrades will help Citi experiment with smaller branches focused on advisory services. Bank of America Will Close More Branches With Increasing Mobile Usage January 16, 2014Increasing mobile adoption has Bank of America planning to cut more branches this year, after closing more than 300 hundred last year. How Market Pressures and Emerging Trends Are Changing The Delivery of Debit Products January 13, 2014A new report from Aite outlines the changes that EMV, the Durbin Amendment and other new factors will have on debit products and branch networks. Bank of America Employee Petitions Against Video ATM’s November 26, 2013The petitioner says tellers will lose their jobs as a result of the new ATM’s in favor of lower-wage call center tellers. Nationwide Building Society Boosts Mortgage Sales with Remote Expert Video Conferencing November 22, 2013Partnering with Cisco to provide video conferencing with mortgage experts has helped increase growth in the bank’s mortgage business. Banks Should Act Like Startups When it Comes to Innovation November 07, 2013A session at BAI Retail Delivery 2013 emphasized creating new ideas and having deep customer empathy.
Dell Brings the Cloud to the Branch June 04, 2013Dell’s new PowerEdge VRTX solution combines all the server, storage and networking needs of the branch into one chassis, eliminating hardware complexity and cutting costs. City Bank Texas Launches Mobile Photo Bill Pay Solution April 15, 2013With data showing a fast growing interest among consumers in mobile photo bill pay, City Bank Texas announced today that it will be adding the feature to its mobile banking offerings. Technology the Key for Reaching the Underbanked February 26, 2013In order for banks to capitalize on this revenue stream, they have to do a better job at anticipating the underbanked consumer’s need for a mobile experience.
Fiserv Offers New Tools For Managing ATM Networks February 20, 2013Fiserv has updated its Device Manager solution for managing ATM’s with new analytics-driven capabilities in incident tracking, reporting and resolution. Mobile Commerce Brings Opportunity And… Cyber Crime February 15, 2013Mobile payments adoption can gain a significant boost if customers are sure that it is secure, but increased adoption will also create new opportunities for fraudsters, which banks - and customers - must be prepared for. Going to Extremes: Customers Run the Gamut in Their Loyalty to Banks October 12, 2012Banks ranked in Temkin Group's Net Promoter Score Benchmark Study fall at both ends of the spectrum -- high and low -- in terms of consumers' likelihood to recommend a company. Adding Salt to Wounds: Consumers Shun Banks for Alternatives September 14, 2012FDIC data shows that the number of households managing their finances without a bank is growing. It sounds like bad news for banks – but maybe it’s actually an opportunity. MasterCard Forms New Rewards Program Partnership with Linkables Networks September 13, 2012The partnership will allow MasterCard to offer cardholders rewards and coupons for individual items at the SKU level for the first time. Middle East Cyber Virus Signals a New Level of Malware Sophistication August 21, 2012A Stuxnet-like virus, called Gauss, was discovered two weeks ago in the Middle East spying on banking transactions of Citibank and PayPal customers. MasterCard Enters Daily Deals Market April 18, 2012The card scheme is partnering with deal aggregator Local Offer Network. Using Live Chat to Reconnect With Online Customers April 15, 2012Banks should consider audio and video chat as a prime tool in engaging online customers. Gartner Predicts Rise of External Social and Cloud-Based Banking Services January 07, 2012In its new report, Gartner gives advice to banks on how to stay relevant despite its prediction that external social web and cloud-based products will make up a quarter of consumer-driven banking services by 2015. Citi Introduces Facebook Rewards App January 03, 2012The new application allows Citi ThankYou Rewards members to pool and share their earned points via Facebook.