Fake I.D.'s can be used as a plastic key to to get into a bank's systems in a number of ways, says Perry Forst, CEO and president of Citizens State Bank Norwood Young America, a single-branch community bank in Norwood Young America, Minn. Criminals can and have used fake I.D.'s to cash checks, make deposits, open new accounts and apply for loans. To prevent such fraud attempts the bank ($80 million in assets) has actually been using its check scanners, provided by CTS North America, a banking automation company, to scan government issued I.D.'s in the branch.
The I.D.-scanning capability of the check scanners is the result of an integration between CTS's LS40 and LS150 check scanners and I.D.-reader software provided by Identification Verification Systems, which provides I.D.-based authentication solutions. The I.D. reader check scanners can be used both in the branch and as a remote check deposit solution to verify a customer's I.D.
Forst explains that the instant authentication of the I.D. allows his bank's employees to move service customers more quickly and efficiently as employees can move on to the important tasks of helping the customer complete their transaction. "The program [for scanning ID's] is just one click on the desktop, so we can determine the validity of any government-formatted I.D. immediately," Forst says. "We know right away our comfort level with the customer and can focus on taking care of that customer's needs."
The I.D. verification software, called Snare, uses a magnetic stripe reader and can detect questionable I.D.'s, says John McCullough, the executive vice president of I.V.S. The software also takes an image of the I.D. and saves it, meaning that even if criminals have switched the 2-D Barcodes on the I.D. the software can detect if the QR Code says one thing and the face of the card says another, McCullough explains. So far the Snare technology has yet to be duped by a fake I.D. at one of the company's client banks, McCullough reports.
McCullough says that technology is a valuable aid to tellers because it uses the same process that tellers already use for scanning other documents. In addition, he points out, most tellers aren't experts on detecting fake I.D.'s, so many of them are relieved to have that decision taken out of their hands. "We've run a test where we showed a mix of 50 I.D.'s - some fake and some real - to a group of tellers. Most of the experienced tellers will identify the fraudulent ones, but they also tend to think that some of the real I.D.'s are fake. The new tellers don't have a clue," McCullough relates.
The integration of I.D. verification with check scanners can also be used to authenticate remote check deposits. McCullough says that I.V.S has already integrated the software with CTS's desktop check scanners, but that capability has just recently been released and none of its clients are using it yet. The company will look to integrate the Snare I.D. authentication software into mobile check deposit as part of the software's next phase of development, possibly by using a card reader that works with the mobile device. This could help verify the identity of customers depositing checks with their mobile device.
But the technology has already proven a hit in the branch with the tellers at Citizen State Bank Norwood Young America, Perry Forst reports. "One teller I've spoken with told me 'I'd feel naked without it now,'" Norwood's Forst says.