ANZ Trade Finance Technology Outsourcing for Competitive Advantage
Australia and New Zealand Banking Group (ANZ) developed a comprehensive new strategy for trade services. The bank reengineered its business processes with a best practices approach and designed a high-performance operations architecture supported by robust technology solutions. As a key component of the new architecture, TradeCentrix is using a new global trade finance platform that combines in-house solutions, third-party systems, and outsourced services.

Toward the Promised Land of Delighted Customers: Ten Commandments for Transforming Your Bank
To delight customers, banks need a major makeover that requires significant changes in their strategies, processes and underlying technologies. CGI describes this makeover as Transformational Banking. This paper examines where the banking industry is today, describes the benefits of transforming the bank and lists the "ten commandments" to get there.



Principle-centered sourcing: Guiding principles that shape successful outsourcing partnerships
This paper provides examples of how guiding principles create solid outsourcing relationships, and offers recommendations of how to incorporate these principles into sourcing agreements.



Managed services for credit solutions: Driving business value in banking
By turning the management of their credit solutions over to outside experts, banks can reap huge cost savings while focusing more on their core business. The challenge is to find the best possible partner and build an enduring, mutually profitable relationship.



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