IT Management Strategies Whitepapers

Information Governance: A Core Requirement for the Global Enterprise
Learn about Information Governance and its inter-relationship with corporate governance, compliance and Federate Records Management. Then explore it's compelling benefits, what's necessary to implement it, and evaluate CA's Information Governance approach and offering.

Cost of Losing Information
Are you investing in systems that protect information at costs that are aligned with its value? IT's fundamental purpose to the business is to create value and protect that value - ensuring that the knowledge necessary to drive critical business processes is available where it needs to be, when it needs to be there.  Learn how connecting data, information and knowledge can bring the highest level of value to your business - in the real world in real time.

The Eight Dimensions of Customer Experience for Financial Services
Financial firms seeking to grow in a commoditizing market are focusing on customer satisfaction and innovation. Providing a great customer experience is key to both and requires attention across several dimensions.  This white paper will explore those dimensions and the integrated governance, management and security capabilities that allow you to improve customer experience.

Tracking the Beast: Rising to the Message Management Challenge in Financial Services
Corporate messaging and business records are the lifeblood of the IT "beast," and tracking that information is absolutely essential: Failure to comply with all applicable regulations can cost financial services firms millions-even billions-of dollars. And yet, Over-taxed IT infrastructures and the demands of compliance are forcing new strategies from financial institutions.  Learn how CA tackles the beast and can help you avoid the headache of the message management beast.