March 25, 2013

USAA and American Express ranked at the top in customer experience for credit card issuers in a recent consumer survey by the Temkin Group, a statement released today by the group said. Th 2013 Temkin Experience Ratings evaluated 19 different industries for customer experience. Among those industries credit card issuers placed ninth in customer experience.

[See Related: U.S. Credit Card Use on the Rise]

HSBC came in last place for the third year in a row among the issuers in the survey, the statement said. The survey evaluated 10 issuers: American Express, Bank of America, Capital One, Chase, Citigroup, Discover, U.S. Bank, HSBC, USAA and Wells Fargo. They were each evaluated according to the ease-of-use, accessibility and customers’ experiences interacting with the issuer.

USAA and American Express tied with an experience rating of 70%, ranking them 89th among all the companies in the survey, according to the statement. The average rating for the credit card industry in the survey increased from 61.5% last year to 63.6% this year.

ABOUT THE AUTHOR
Jonathan Camhi is a graduate of the City University of New York's Graduate School of Journalism, where he focused on international reporting and interned at the Hindustan Times in Delhi, ...