The IT Brand Is Broken
In order to repair IT's reputation, technology leaders need to understand the business and become the first choice of users, not the last.
In the worst case, the information technology organization is viewed as "defensive, late, uninformed, unhelpful, a necessary evil," and a group "that does their own thing," Murphy said. "The negative perception [of IT] by the business hurts us all. [Vendors tell] the business that the best thing about their product is that they will never have to involve IT."
Unfortunately, excluding IT from the beginning usually creates an inefficient and costly infrastructure that IT will have to support anyway, Murphy said. Read full story on Wall Street & Technology
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