The Challenge of Defining Financial Services Innovation
Despite plans to increase innovation within financial services, many businesses struggle to define and manage it.
January 17, 2014
In a recent Celent webinar, senior analyst Mike Fitzgerald and independent consultant Mick Simonelli, who used to work for USAA, spoke about the importance of innovative growth within financial services. Their analysis indicated disconnect between company goals and innovation strategies throughout the sector, and between financial services and other industries. A recent Celent study revealed an industry-wide effort to improve focus on innovation. Participants consisted of executives, senior management and mid-level employees from insurers, banks, credit unions, and other financial services companies. Seventy-nine percent of respondents claimed that innovation is a key focus for 2014, but Fitzgerald and Simonelli believe that major issues have to be resolved before true progress can be made. ... Read full story on Insurance & Technology
Post a comment to the original version of this story on Insurance & Technology