Financial Institution Call Centers Targeted By Social Engineers
One in every 2,500 calls to these sites is from a fraudster trying to steal money, new report says
One in every 2,500 phone calls to a financial institution call center is a fraud, and each phone fraud call incurs a loss of 57 cents, the report by Pindrop Security says.
"Fifty-seven cents per call surprised us significantly," says Vijay Balasubramaniyan, CEO at Pindrop Security. "If you're a call center getting 1 million calls, that's $570,000 in phone-based account takeovers. We didn't realize it would be that high.
"We're seeing fraudsters stepping up their games, calling these call centers so well-prepared, and going after accounts with a lot of money in them." ... Read full story on Dark Reading
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