Digital Check Corporationn announced Digital on Demand services at the NACHA Payments conference. The expanded services are provided in support of Digital Check's network of solution providers and through Digital Check's network of fulfillment partners. The new services allow financial institutions to more easily bundle software, scanner hardware and fulfillment services when deploying distributed check capture solutions to their branches and remote deposit capture customers."As the deployment of remote deposit capture applications accelerates, financial institutions now understand how important fulfillment, support and repair services are to the end-user's experience," said John Gainer, executive vice president of Digital Check. "We expanded our services in response to customer and partner demand for additional capabilities."
Digital on Demand services encompass a broad range of activities across the functions of sales, order entry, inventory management, just-in-time order fulfillment, help desk support and repair services. Digital Check currently delivers its TellerScan check scanners to the financial services market through a network of more than 70 solution provider resellers. TellerScan resellers can choose specific Digital on Demand services to complement their existing services and tailor capabilities to the exact needs of the financial institution.
Services within the Digital on Demand offering include: Web-based order entry and inventory management, custom packaging capabilities, sales, training and installation support, 24/7 help desk support, and on-site and factory repair.
"The ability to provide custom packaging of equipment, start-up and training materials is essential for the financial institution looking to build a strong brand experience for remote deposit capture customers," said Gainer. "The goal of Digital on Demand is to offer our solution provider partners comprehensive and proven fulfillment capabilities to support the thousands of customers adopting new check scanning technology."