Armonk, N.Y.-based IBM and Viewpointe (New York), the check image exchange, archiving and settlement services, signed a five-year services contract extension. IBM will now manage greater portions of Viewpointe's Level II support, application management services and related project management functions. Viewpointe will retain responsibility for overseeing these areas including the development efforts in partnership with IBM.
IBM will provide IT infrastructure operations, project management and application development and maintenance services. IBM supports Viewpointe from four delivery centers around the country.
According to a release, the amended agreement will support Viewpointe's near- and long-term objectives to increase resource flexibility while closely managing costs and service levels.