April 18, 2009

Bob Meara, Senior Analyst, Celent
Large-scale consumer adoption for RDC has tremendous potential. For people comfortable using Internet technology, RDC is a natural extension of self-service banking. Consumers who currently use online banking services such as bill pay or shop online are already equipped and ready to utilize remote deposit capabilities. At the heart of RDC is the convenience factor, which customers are always interested in. RDC eliminates a trip to the branch.

While many view the cost of the check scanner as the largest impediment to wide-scale consumer RDC adoption, many consumers already possess printer/scanner functionality attached to their PCs. In addition software vendors continue to expand the capabilities of their RDC solutions to be compatible with TWAIN scanner support, a solution that provides universal connectivity between a consumer's flatbed scanner and a bank's remote deposit capture software. The overall opportunity for connectivity is therefore great and already available to a good deal of the consumer market. Risk, however, continues to be a challenge as banks consider rolling out this capability to the consumer market.

The target demographic for consumer RDC would be those who are aware of RDC but find the cost of RDC prohibitive; want the convenience of making deposits online; have a high net worth; may live some distance away from a bank branch; own a flatbed or desktop scanner; have very low-volume deposits (in most cases one to 10 items per deposit) and may make deposits on an irregular schedule; and are likely to have experience shopping online and using online banking portals.


Customers Welcome RDC’s Convenience
Consumer RDC Is a Win-Win for Banks and Customers
Consumer RDC Appeals to Small and Home Offices
RDC a Natural Extension of Online Banking