Casey sees mobile payments as a "game changer" in the banking industry. "The customer really wants that convenience," he says. "And when you can pair it with relevant, targeted, timely marketing, that's a huge value add."
Casey also believes in the promise of big data will be essential for First Financial. "We have an opportunity to combat the nontraditional competitors, like Google, by utilizing all the data we have," he says. "Banks have traditionally looked at data in a transaction-based way, but instead we need to use data to build a better profile of our customers. The technology is at a point, with all the data analytics tools available, where banks can get closer to managing the entire financial relationship with the customer."
Casey says that today delivery channels are very segmented, and mining big data effectively can help banks get a better view of what customer preferences are. "Right now, banks have a difficult time getting down to the 'why?' of when a customer does something," he says. "The challenge is getting that." To that end, a big project for Casey in 2014 will be utilizing the information the bank has to provide value-added products to its customers. This will include things such as merchant-funded rewards programs and geographically relevant advertising.
[Apple: Always the Elephant in the Mobile Payments Room]
Another big project on the horizon is a standardization effort. First Financial has recently transitioned from being a bank holding company, where its subsidiary banks each had different systems in place, to becoming a single-charter bank. "So we're looking across the organization and standardizing our processes, and that involves bringing together a lot of different systems previously in use," he notes.
Casey is also planning for an eventful 2014 in his personal life: He is set to welcome his first child into the world in October. "Right now we're spending a lot of time getting ready to have a little one in the household," he says.
Casey, also a history buff, says spending time with his family "is the foundation for a good work-life balance."
Senior VP of alternate delivery channels, First Financial Bankshares
Size of IT organization: About 30 people
Prior roles: Special projects manager, First Financial Bankshares, various technology management roles working primarily in the chemical industry
Education: B.B.A. from Texas A&M University; graduate of the Texas Tech Banking School in Lubbock, Texas
Hobbies: History buff