Chase's Ravi Acharya, SVP and head of product management for online, mobile and social, discusses the evolution of the bank's mobile banking offerings, lessons learned and what the future holds for the channel.
By Angela K. Hipsher and Craig D. Sullivan, Crowe Horwath | March 11, 2012
Banks that outsource merchant services typically have given little thought to PCI compliance -- but times are changing, and all banks need to start taking action now to manage their risks related to payment cards.
The CRASH Report, a study of the structural quality of applications, reveals that banks have some work to do when it comes to making their customer-facing applications structurally sound and secure -- especially as they innovate in the mobile channel.
Deloitte's recent Technology Trends report suggests that in order to succeed in the growing mobile arena, bank CIOs must take a design-led, problem-solving approach with a focus on user experience and strengthening customer relationships.