By Chuck Hall and Kevin Reilly, Avaya | November 20, 2012
Today’s most prescient banks are now providing customer service via advanced contact centers that can handle customer interactions in myriad forms, such as e-mail, mobile texts, and Web and video chats.
While many mobile payments startups are using both traditional and nontraditional authentication methods, regulatory uncertainty still exists around liability for fraud attacks on customers using mobile payments.
Research In Motion Ltd
plans to introduce its new line of BlackBerry 10 smartphones on
Jan. 30, the company said on Monday, giving investors a measure
of confidence that the long-awaited devices are nearing
Banks need to invest in new ways to generate revenues and improve customer satisfaction through better, more consistent service across emerging channels—while under intense pressure to improve operating costs and meet the growing range of compliance requirements.