What's the Ideal Web Experience for Today's Financial Services Consumer?
An Insurance & Technology Webcast

It's not news that insurers' and banks' current customers and prospects want to communicate more with their carriers via online channels. Now that the secret is out, simply having customer portals, mobile applications, and social media presences isn't enough. Financial institutions looking to differentiate themselves from the competition must provide an experience through those channels that shows an understanding of the nuances and preferences of the connected consumer.

Development Testing and Banking IT: Achieving a New Era in Software Quality
A Bank Systems & Technology Webcast
Join Dave West, a leading Forrester Analyst, for this informative one-hour session, moderated by Bank Systems & Technology Editorial Director Kathy Burger, to gain real-world insight into applying development testing to deliver innovative software faster.

In this webinar you will learn:
-Why it is crucial to test software quality early in the software development lifecycle.
-How development testing is changing the relationship between development teams and QA.
-Best practices for integrating development testing into your existing development workflow.
-How development testing can help bankers make better business decisions and improve business outcomes.
-Strategies for reducing costs by resolving defects more quickly.
-How to use state-of-the-art tools to measure development quality.

Date: Thursday, February 9, 2012-Time: 8:00 am PT / 11:00 am ET

Where's the ROI on Multichannel Communications Investments?
A Bank Systems & Technology and Insurance & Technology Webcast

At this free, one-hour webcast, moderated by Kathy Burger, Editorial Director of Bank Systems & Technology and Insurance & Technology, you will learn about a new tool developed by Forrester Research that can help banks and insurance companies objectively track and measure the return on their investments in multichannel communications. This tool, the Total Economic Indicator (TEI), can help financial institutions gain a complete economic analysis of the customer communications management (CCM) solutions, either current or planned. Learn how customer communications management software generates meaningful benefits for financial institutions and how it can help your organization maximize customer interactions and drive revenues.

Date: Thursday, January 26, 2012 /Time: 8:00 AM PT / 11:00 AM ET

e-Banking at the Point of Origination: Pushing the boundaries of information capture to improve customer experience and business performance
Internet banking has evolved significantly from merely providing access to account information to enabling account holders with the capability to transact business on their computers or mobile devices. Banks now have to provide an array of online services to meet increasing customer demand, while leveraging technology to increase efficiency and hold down costs.

However, despite the rapid adoption of e-banking, financial institutions still rely on paper-based documents and processes.

At this free, one-hour webcast, you'll learn how savvy banks are pushing the boundaries of information capture to provide a richer customer experience, improve business performance and reduce costs as they capture information at the point of origination.

Date: Tuesday, December 6, 2011 / Time: 11 am PT / 2 pm ET

Customer Transaction Management: Gaining Visibility, Control and Reliability
During this webcast, you will learn how your organization can provide real-time, business-level visibility into all kinds of transactions in order to identify and respond to any failures or interruptions...ensuring operational continuity with no change to their existing infrastructure investment or any impact on mainframe application performance.

Our expert panel will discuss a business transaction assurance and visibility solution that makes transactions visible to the business, ties those transactions back to business processes, and makes necessary changes to meet service requirements and ensure customer service agreements.

Find out how to detect failures and interruptions in the payments process or other critical transactions, and immediately link them directly back to specific business processes...enabling an immediate response, and ultimately creating a superior customer experience.

Date:Thursday, December 1, 2011 / Time: 9:00 am PT / 12:00 pm ET

Automated IT Systems Management: Protect, Comply and Reduce Costs
A Bank Systems & Technology Webcast
Automated IT Systems Management: Protect, Comply and Reduce Costs

If you are involved in banking IT management, join Kaseya and Safe Systems, Inc. to learn about the latest ITSM tools for delivering matters most to your financial institution: Cost-effective, quality service to internal and external customers, protection from threats, and regulatory compliance.

Topics addressed during this webcast include:

- Lowering IT costs and driving efficiencies at your bank through process improvements and automation with ITSM.
- Implementing an information security program to monitor, detect and destroy security threats.
- How tools such mobile help desk can provide IT staff with remote access and improve service delivery.

Date: Tuesday, November 29, 2011 / Time: 10 am PT / 1 pm ET

How Data Centers Can Provide a Competitive Advantage in the Financial Industry
A Bank Systems & Technology Webcast

Financial institutions need to find a way to shift their data centers from being cost centers to being assets that provide significant competitive advantage.

In fact, operating a smarter data center can enable banks to double their IT capacity and reduce operational expenses by up to 50 percent, according to IBM. At this free, one-hour webcast, hear how smarter, more modular data centers can enable banks to:

- Increase capacity while reducing operational expenses
- Respond to change and "pay as they grow"
- Integrate the management of IT and facilities operations.

Learn how modular data centers can defer 40 to 50 percent of lifecycle costs to provide the flexibility banks need to gear up for future challenges and opportunities.

Date: Tuesday, November 15, 2011 / Time: 9 am PT / 12 pm ET

Outsourced Wholesale Lockbox: Concentrate on the Target
A Bank Systems & Technology Webcast:

During this free webcast, moderated by Bank Systems & Technology editorial director Kathy Burger, you will hear how Eastern Bank, a $7 billion institution in Massachusetts, achieved these impressive results through wholesale outsourcing:

- Reduced lockbox operating costs by more than 17%.
- On-boarded 16 new lockbox customers in less than a year.
- Retained 100% of clients when moving from an in-house to outsourced solution.

Date: Thursday, October 27, 2011 / Time: 11 am PT / 2 pm ET

The Right Payment Data, in the Right Time, to the Right Place: Preparing for Compliance and Competition in Today's Marketplace
In the last four years, there have been over USD 2 billion in published fines for AML compliance and sanctions screen. Given new regulation and increased scrutiny due to worldwide conditions, there could be significant amount to follow. In order for banks to comply with new regulation, they need to provide the right data in the right time. This means getting the right data from the customers as well as to all the internal applications in a consistent manner. But compliance is not the only thing. In this webinar hear from TowerGroup, Informatica, and CapGemini on how to comply in a way that prepares you to compete and retain your clients throughout their lifecycle.

What's Your Enterprise Data Plan?
A Insurance & Technology and Bank Systems & Technology Webcast

At this free, one-hour webcast, moderated by Bank Systems & Technology and Insurance & Technology Editorial Director Kathy Burger, you will learn how implementation of an enterprise information management solution can enable financial services companies to make the right kinds of business decisions based on data they can trust.

Time: 10:00 AM PT / 1:00 PM ET Duration: 60 Minutes

Banks Need Transaction-Level Insight Into Mainframe Systems to Meet New Transparency Demands
An Bank Systems & Technology Webcast

Banks Need Transaction-Level Insight Into Mainframe Systems to Meet New Transparency Demands

During this complimentary, one-hour webcast, moderated by Bank Systems & Technology Editorial Director Greg MacSweeney, and featuring Gareth Lodge, Senior Banking Analyst at Celent and Hub Vandervoort, Chief Technology Officer, Enterprise Integration at Progress Software, you will learn about the challenges banks face in gaining visibility into core transactions across mainframe and other legacy systems and how line of business owners can now do so in real-time.

Date: Thursday, September 29, 2011 / Time: 9 am PT / 12 pm ET