News Archive from July 15, 2013
AML and OFAC Compliance Straining Banks’ Budgets, Study Finds July 15, 2013The cost of compliance with AML and OFAC requirements has been rising to the point that few institutions in a new study said their compliance budgets were adequate. 4 Predictions About The Future of the Contact Center July 12, 2013With banks’ channel strategies becoming increasingly customer-centric, how is this shaping their call and contact centers? Four experts offer their predictions. New Report: Consumers Say Security No. 1 Concern in Mobile Banking July 12, 2013A new survey by Monitise found that consumers view security as the biggest concern associated with mobile banking, and security is a major factor in choosing a new bank. The Marriage of Mobile and Prepaid July 12, 2013Prepaid products and mobile banking apps both aim to give customers ease-of-use with practical functionality, and combining the two can offer a number of ways for banks to deepen their customer relationships. Mobile Imaging And Pain Points: An Exclusive Q&A with Mitek’s CEO Jim DeBello July 11, 2013Mitek’s CEO Jim DeBello talks with BS&T about the progress and potential for further growth of mobile photo bill pay as well as some other things the mobile imaging company is working on. Big Data Innovation in Banking July 10, 2013Banks are still struggling with understanding the concept of big data and how it can be applied in their organizations.
Former JPMC CIO Named First Data President July 10, 2013Guy Chiarello joins fellow JPMorgan Chase alum Frank Bisignano, who was named First Data's CEO in April. Reaching the Unbanked in South Africa July 09, 2013Standard Bank and technology partner SAP worked together to serve the country's rural and unbanked population.
Customer-Centricity A Long But Worthwhile Journey for Banks July 09, 2013The banking industry is grappling with many changes as it looks toward the future.
SAP Integrates Geo-Spatial Data Into Analytics Platforms July 09, 2013SAP announced today that it will integrate geo-spatial data solutions from Esri into its BusinessObjects, HANA and Mobile Platform offerings. Banks Can Save $1.5 Billion Through Adoption of Digital Channels, Study Says July 09, 2013A new report by Javelin claims that the banking industry could save $1.5 billion each year by leveraging mobile to further decrease branch transactions. CSI Adds SAP’s Business Intelligence Tool to Core Offering July 08, 2013CSI’s NuPoint core system will now have SAP’s BusinessObjects Business Intelligence platform embedded, adding analytics and reporting capabilities based on the core’s transactional data. Bank of America Appoints New Global Transaction Services Head for EMEA July 03, 2013Jennifer Boussuge has been named the head of GTS for EMEA at Bank of America Merrill Lynch.
Intuit Selling its Financial Services Unit for $1 Billion July 01, 2013The sale does not include the popular personal financial management tool Mint.
Jack Henry Releases New E-Banking Compliance service July 01, 2013The Gladiator eBanking Compliance services outline compliance and regulations for financial institutions interested in launching mobile applications.
Wells Fargo Adds Text Receipt Option at ATMs. June 28, 2013The new option adds to the existing ability for customers to receive an e-receipt to their online banking inbox or personal email account.
Getting to 'Wow' With Wells Fargo June 27, 2013Wells Fargo's CMO recently discussed the culture of customer experience at the bank.
Survey: Banks Need to Better Educate Customers on Security Efforts June 26, 2013Customers are willing to switch banks if offered assurances on the security of their accounts and data, but nearly a third of customers think their bank doesn’t have a process for dealing with fraud cases, a new Infosys study found. Parascript Upgrades Document Capture Solutions June 26, 2013The document recognition software company hopes to help banks improve back-office processing.
Why FINRA’s Spot Checks Are a Milestone for Social Media June 25, 2013FINRA’s announcement last week that it would conduct spot checks on financial services firms for social media compliance demonstrate the growth and importance of the social media channel. Most Wanted Mobile Banking Feature: RDC June 25, 2013 A Transforming Industry: Exclusive Q&A With Financial Services Roundtable CEO Tim Pawlenty June 24, 2013The head of the industry lobbying group sat down with Bank Systems & Technology to discuss some of the major issues affecting financial services. Barclays Plans to Sell Anonymized Data to Other Companies June 24, 2013Starting in October Barclays will sell aggregated and anonymized data on its checking and savings account holders to other companies trying to understand customer purchasing trends. Indian Payments Group Launches Online Transaction Service June 24, 2013The service was rolled out to improve e-commerce growth in India. Andera, Intuit Partner on Account Opening Technology June 24, 2013Andera's oFlows solution has been selected as the new account opening technology by Intuit Financial Services.
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