News Archive from June 3, 2013
Banks Fail to Provide Key Protections for Checking Account Holders, Study Finds June 03, 2013A Pew Study of the top 50 U.S. banks found that all of them were lacking in at least one important area of consumer protections for account holders. JPMorgan Chase Remains Largest U.S. Bank June 03, 2013Top 7 banks remain the same from last quarter, according to research from SNL Financial.
Non-Traditional Services and Bundles Can Help Drive Fee Revenue, Study Finds May 31, 2013A new study by Market Rates Insight found that customers are interested in - and willing to pay fees for - new financial services like identity theft protection and same day bill pay.
Impact of Chiarello's Departure on JPMorgan Chase's IT Strategy Unclear May 30, 2013Mike Ashworth, head of global technology infrastructure, named interim CIO. Credit Unions Lead in Online Satisfaction May 30, 2013Customer experience data outfit ForeSee measured consumer attitude toward the financial services industry's online and mobile offerings.
Banks Lag in Social Media, Digital Marketing May 29, 2013A survey of more than 3,000 financial institutions examined banks' digital marketing capabilities.
Banks Must Pursue a Multichannel, Integrated Onboarding Process: Report May 24, 2013Bank customers should be able to to apply for products and services at their bank through the device and channel of their choice, says Aite Group.
Chase Names Barry Sommers CEO of Consumer Bank May 23, 2013After leading Chase’s wealth management services since 2010, Sommers will be taking over the CEO role at its consumer bank. Sovereign Bank Enters the Mobile Arena May 22, 2013The bank has launched its first mobile app after intensive customer research.
Connect and Follow: Leveraging Social Media for Business Results May 21, 2013Banks can encourage their employees to connect with current prospective customers on social media to build relationships that are more sticky - and more lucrative. IT Investment A Priority for Banks: Report May 21, 2013A survey from KPMG also found that regulatory issues are the biggest impediment to growth for banks.
Android, iOS Dominate Smartphone Market; BlackBerry Falls May 20, 2013A report from research firm IDC Financial Insights also found that Windows Phone gained market share. Museum Opens Its Doors For Free Financial Education May 17, 2013As financial education becomes more paramount for financial institutions because of consumer and regulator demand, the Museum of American Finance is now offering a free financial education with free admission on Saturdays in a program sponsored by private equity firm Southport Lane. Google Enables Payments Through Gmail to Garner Google Wallet Adoption May 17, 2013With Google Wallet under-performing in the last couple years, Google is now integrating its wallet into Gmail to allow users to send money through the popular email service. Visa, Consumer Advocacy Group Partner on Phishing Education May 17, 2013The card company and the Consumer Federation of America have outlined common fraud tactics for consumers to be aware of.
The CFPB Goes Mobile To Collect Customer Complaints May 16, 2013With many Latinos in the U.S. accessing the internet primarily through a mobile device, the CFPB has optimized its new Spanish language website for an interactive mobile experience. Digital Marketing Solutions Stand Front and Center at Finovate Spring May 15, 2013With more customers interacting with their financial institutions through the mobile and online channels, new marketing solutions targeting these digital customers emerge at Finovate Spring. Fees On Real-Time Foreign Account Transfers Could Generate $1.1 Billion for Banks, Study Finds May 14, 2013New research from FIS shows that a number of consumers, particularly those that use foreign account transfers, would be willing to pay a fee to get their payments processed in real-time by their primary bank. Amazon Launches Digital Currency for Kindle Fire Customers May 13, 2013After filing an application for a mobile wallet patent last month, Amazon continues to make moves in payments by adding a new digital currency, Amazon Coins, for its app store. Visa Enhances POS Offers Program May 13, 2013The card scheme is enhancing its Visa Offers rewards program to include customizable content and real-time offers.
CIBC Expands Mobile Payments May 10, 2013The Canadian bank announced its mobile payments app will now be available for Android smartphones.
Google Wallet Head Osama Bedier Quits May 09, 2013Osama Bedier, the head of Google Wallet, has quit the company after two years in charge in which the solution has failed to gain widespread appeal. How Banks Win the Battle for Prepaid Customers May 08, 2013Banks can leverage current assets to grow their share of the younger and underbanked customer segments through prepaid products, as long as they keep in mind what these customers are looking for. U.K. Grocery Chain Sainsbury's Assumes Full Control of Bank May 08, 2013The retailer has selected U.S. financial technology company FIS as its core systems provider.
Chase Brings Mobile Receipt Capture to Small Business Card Holders May 07, 2013Chase’s Ink card holders will now be able to photograph and store receipts with Chase’s Jot app for small business customers. See more news