News Archive from May 1, 2013
Convenience No. 1 Factor In Customer Loyalty for Banks, Study Finds May 01, 2013A recent survey suggested that banking customers care more about convenience than customer service or fees in choosing a bank, and mobile banking customers are some of the most loyal a bank can find. Diebold Announces Realignment Plan, Cuts 700 jobs May 01, 2013The company said the plan is part of a goal to reduce costs by more than $100 million.
Mobile Point of Sale Solutions Could Increase Consumer Card Payments By More $1 Trillion A Year, Study Says April 30, 2013A new report by Javelin says there are nearly 20 million merchants who could start accepting card payments as a result of wider adoption of mobile POS solutions. Mobile Growing, But Still Not Preferred Channel April 30, 2013Trends in mobile banking were a big topic at the CEB Tower Group Financial Services Technology conference.
Rewarding Customers and Calming Security Concerns Key to Mobile Payments Adoption, Survey Finds April 29, 2013In a recent survey by Accenture, smartphone owners picked security as their top concern in adopting mobile payments, and showed interest in value-add features for mobile payments like coupons and rewards points. First Data Names JPMorgan Co-COO As Its New CEO April 29, 2013Frank Bisignano, who also led JPMorgan's mortgage banking business in the wake of the mortgage crisis, will lead payments management company First Data at a time of great change in the payments industry. Inside National Australian Bank’s Core Transformation April 26, 2013BS&T caught up with the Adam Bennet, executive general manager, enterprise transformation at National Australia Bank about its conversion to Oracle’s core platform to learn about the next steps of the conversion and the capabilities already being enabled by the new platform. Innovate Or Die, Says Capital One's Jamison April 26, 2013The managing director of Capital One Labs implored banks to meet customer's technology expectations during a keynote speech at the CEB TowerGroup Financial Services Technology Conference in Boston.
How to Attract Generation Y Customers April 25, 2013Generation Y will be the highest-earning generation in 10 years and banks need to develop strategies for mobile and social to appeal to these digital natives. American Express Rolls Out EMV Cards for Corporate Clients April 24, 2013U.S. corporate card holders with the new cards will be able to use the new cards wherever American Express cards are accepted in the U.S. and internationally. ViewPointe Rolls Out Web-Based ACH Compliance Product April 24, 2013The offerings is designed to help businesses that are initiating ACH payments to assess their compliance with NACHA network rules.
New ACI Platform Aims to Help In Adapting to Change in Payments April 23, 2013ACI Worldwide’s new payments platform targets the difficulty banks are having in updating aging legacy systems to deal with new changes in the payments market. Fundtech, Guardian Analytics Announce New Fraud Prevention Solution April 23, 2013The two companies announced a jointly owned product at NACHA Payments 2013 designed to deliver behavior-based, real-time fraud prevention.
Banks Fall Short On Delivering Personalized Service for Customers, Study Finds April 22, 2013A new study from Cisco suggests that banks are failing to meet customer demands for more personalized services because their customer data is stuck in organizational silos. How Apple and Amazon Will Shape Mobile Payments April 22, 2013Apple and Amazon will continue to drive customer expectations and create big shifts in the retail world even if they don’t release a mobile payments solution. Broadridge, Zumbox Partner on Digital Customer Communications April 22, 2013The technology vendors are targeting financial services firms looks to reduce paper mail and printing costs.
JPMorgan Chase Names New Head of Digital for Consumer and Community Banking April 19, 2013Dr. Gavin Michael formerly served as chief technology innovation officer at Accenture.
Putting Big Data to Work for Financial Services Companies April 18, 2013By starting small, growing organically and striking the right balance between gaining the desired insight and becoming overloaded with data, financial services firms will truly recognize the gains they can make Mobile Check Deposit Helps Drive Increased Mobile Adoption, Study Finds April 17, 2013Research released yesterday Malauzai Software suggests that banks are seeing increased engagement through the mobile channel after they roll out mobile check deposit. 2.4 Million Cards Exposed in Supermarket Data Breach April 16, 2013Midwestern grocery market chain Schnucks was the target of cyber attacks.
City Bank Texas Launches Mobile Photo Bill Pay Solution April 15, 2013With data showing a fast growing interest among consumers in mobile photo bill pay, City Bank Texas announced today that it will be adding the feature to its mobile banking offerings. Cloud-Based Security Services Market to Reach $4.2 Billion by 2016. April 15, 2013A report from Gartner predicts that by 2015, 10 percent of overall IT security enterprise product capabilities will be delivered in the cloud.
Creating A Customized Banking Experience With Big Data April 12, 2013Customers have different expectations of their bank, and are willing to pay for different services. Big data opens the door for banks to group their customers according to their banking preferences, which can make customers more satisfied and more profitable. PayPal Targets Customer Acquisition With Purchase of Start-Up Iron Pearl April 12, 2013PayPal has acquired Iron Pearl, a California-based start-up specializing in customer acquisition and engagement, and formed a new growth team to expand its customer base. Wells Fargo's Vision of the Branch of the Future April 12, 2013The bank is opening the first of what it calls the "neighborhood format" of store in Washington D.C.
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