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Mitek, Experian Partner on Mobile Account Opening Solution
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Greg MacSweeney
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Greg MacSweeney,
User Rank: Author
10/10/2013 | 9:41:35 AM
re: Mitek, Experian Partner on Mobile Account Opening Solution
Another tool on many newer smartphones that banks should utilize is speech-to-text capabilities. This allows users to speak, rather than type, information into fields a mobile application. While you wouldn't want to be walking down the street reciting your SSN for everyone to hear, speech-to-text can be useful in many ways, especially for filling out forms.
Becca L
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Becca L,
User Rank: Author
10/9/2013 | 2:19:41 PM
re: Mitek, Experian Partner on Mobile Account Opening Solution
I met with Mitek at Finovate, and they said many people try to open bank accounts on mobile each day. But mobile isn't really conducive to filling out a lot of information (tiny key pad, several fields, etc) so there was a high drop off rate. Banks are losing potential customers each day because of that frustration! This is really a sensible solution to filling out forms. Bryan is right that mobile account opening is the future, and technology like this is going to spur it along.
Zarna Patel
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Zarna Patel,
User Rank: Apprentice
10/8/2013 | 4:06:09 PM
re: Mitek, Experian Partner on Mobile Account Opening Solution
Which makes me wonder if there is going to be a shift from needing bank tellers to needing 24/7 mobile banking support. I think there definitely will be, but the next question would be if it will occur quick enough or whether bank tellers will be retrained for digital support.
Byurcan
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Byurcan,
User Rank: Author
10/8/2013 | 11:58:16 AM
re: Mitek, Experian Partner on Mobile Account Opening Solution
We're not far off from the day where account opening can be done entirely on the mobile channel.


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