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2014 Forecast: Tech Trends in Commercial Banking
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mark.ranta
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mark.ranta,
User Rank: Apprentice
1/2/2014 | 5:29:15 PM
re: 2014 Forecast: Tech Trends in Commercial Banking
A few of the banks out there that have corporate mobile/tablet solutions have noted that some of their clients prefer using the mobile site as opposed to their main site due to the simplicity compared with their full solution. Simplicity and ease of use may be the main driver of adoption as opposed to the form factor itself. Also as the BYOD culture continues to evolve and gain more widespread acceptance so that may help drive adoption rates higher as well and something to keep an eye on as we start out this new year.
Jonathan_Camhi
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Jonathan_Camhi,
User Rank: Author
1/2/2014 | 2:57:58 PM
re: 2014 Forecast: Tech Trends in Commercial Banking
That was something that Mark spoke about. He said that some of the treasurers simply don't see the benefits of having mobile banking like being able to get approval from executives for payments when they are away from their desk.
Byurcan
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Byurcan,
User Rank: Author
12/31/2013 | 2:34:38 PM
re: 2014 Forecast: Tech Trends in Commercial Banking
And unlike on the consumer side, where mobile banking offers several real conveniences, corporate customers may need to be convinced that mobile is something they need to adopt.
KBurger
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KBurger,
User Rank: Author
12/31/2013 | 2:07:48 AM
re: 2014 Forecast: Tech Trends in Commercial Banking
This aligns somewhat with the article I posted about Capital One's survey of corporate treasurers: http://www.banktech.com/paymen... -- I was surprised at the relatively slow embrace of mobile for corporate banking, along with lack of plans to invest in new solutions. I think part of the issue is that in treasury services there has been a huge emphasis on efficiency and competitive pricing, which aren't mutually exclusive with tech innovation and new channels, but maybe is shifting the conversation somewhat.
Nathan Golia
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Nathan Golia,
User Rank: Author
12/30/2013 | 10:33:39 PM
re: 2014 Forecast: Tech Trends in Commercial Banking
Interesting to contrast this with commercial insurance, where the trend is customers leading insurers (sometimes reluctantly) into self-service capabilities. Whereas commercial banking, it seems that the banks are ready to go on omnichannel service, but their customers are the ones who are reluctant to embrace them full-bore.


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