re: What Will Retail Banking Look Like in 2020?
I enjoyed this article. Branch banking certainly needs to evolve, and there's no doubt that technology will become "the centerpiece of branch banking." I think the in-branch transformation isn't just going to be about hardware, though, even if the hardware might be what you notice first in a branch circa 2015 (.e.g, bigger displays, kiosks, etc.) Software, especially in the form of better data analytics delivered to branch staff and customers in real time, can help banks make more profitable decisions, eliminate confusion and delays, and provide a markedly better experience for customers.