Comments
TD Bank Goes Social in Customer Communications
Newest First  |  Oldest First  |  Threaded View
Jonathan_Camhi
50%
50%
Jonathan_Camhi,
User Rank: Author
6/18/2014 | 6:03:58 PM
re: TD Bank Goes Social in Customer Communications
It's a challenge for enterprises to respond to customers with speed in social media. If you call the call center, you kind of expect to wait on hold a little while. But if you send a message through Twitter, you expect an immediate response. It's good that TD is vetting its answers for accuracy, but there's fine line in that they need to dot their i's, while also responding to customers quickly.
Kelly22
50%
50%
Kelly22,
User Rank: Author
6/17/2014 | 2:11:22 PM
re: TD Bank Goes Social in Customer Communications
I certainly would! Last time I called a customer service line (though not TD) I ended up waiting around 15-20 minutes to speak with an actual person.
Byurcan
50%
50%
Byurcan,
User Rank: Author
6/17/2014 | 1:59:12 PM
re: TD Bank Goes Social in Customer Communications
Alot of people will probably like to contact their bank with issues via this way, as opposed to calling the 80 number, which I had to do last night.
Kelly22
50%
50%
Kelly22,
User Rank: Author
6/13/2014 | 7:56:50 PM
re: TD Bank Goes Social in Customer Communications
I like how TD is emphasizing genuine communication with consumers. Vijay's point about using technology to really add value for the customer is something other banks (and all financial services companies) should look to. Having new tech is great, but knowing how to use it effectively is even more important.
Jonathan_Camhi
50%
50%
Jonathan_Camhi,
User Rank: Author
6/13/2014 | 6:36:21 PM
re: TD Bank Goes Social in Customer Communications
I expect these kind of communities to become common place for banks in the future. Barclays has already done interesting things with this model. It's an opportunity that banks need to be taking advantage of. The fact that TD is vetting its answers before they are published is definitely a best practice too.


Register for Dark Reading Newsletters
White Papers
Video
Cartoon Contest
Write a Caption, Win a Starbucks Card! Click Here
Latest Comment: Janice, I think I've got a message from the code father!
Current Issue
Security Operations and IT Operations: Finding the Path to Collaboration
A wide gulf has emerged between SOC and NOC teams that's keeping both of them from assuring the confidentiality, integrity, and availability of IT systems. Here's how experts think it should be bridged.
Flash Poll
New Best Practices for Secure App Development
New Best Practices for Secure App Development
The transition from DevOps to SecDevOps is combining with the move toward cloud computing to create new challenges - and new opportunities - for the information security team. Download this report, to learn about the new best practices for secure application development.
Slideshows
Twitter Feed
Dark Reading - Bug Report
Bug Report
Enterprise Vulnerabilities
From DHS/US-CERT's National Vulnerability Database
CVE-2017-0290
Published: 2017-05-09
NScript in mpengine in Microsoft Malware Protection Engine with Engine Version before 1.1.13704.0, as used in Windows Defender and other products, allows remote attackers to execute arbitrary code or cause a denial of service (type confusion and application crash) via crafted JavaScript code within ...

CVE-2016-10369
Published: 2017-05-08
unixsocket.c in lxterminal through 0.3.0 insecurely uses /tmp for a socket file, allowing a local user to cause a denial of service (preventing terminal launch), or possibly have other impact (bypassing terminal access control).

CVE-2016-8202
Published: 2017-05-08
A privilege escalation vulnerability in Brocade Fibre Channel SAN products running Brocade Fabric OS (FOS) releases earlier than v7.4.1d and v8.0.1b could allow an authenticated attacker to elevate the privileges of user accounts accessing the system via command line interface. With affected version...

CVE-2016-8209
Published: 2017-05-08
Improper checks for unusual or exceptional conditions in Brocade NetIron 05.8.00 and later releases up to and including 06.1.00, when the Management Module is continuously scanned on port 22, may allow attackers to cause a denial of service (crash and reload) of the management module.

CVE-2017-0890
Published: 2017-05-08
Nextcloud Server before 11.0.3 is vulnerable to an inadequate escaping leading to a XSS vulnerability in the search module. To be exploitable a user has to write or paste malicious content into the search dialogue.

Dark Reading Radio
Archived Dark Reading Radio
In past years, security researchers have discovered ways to hack cars, medical devices, automated teller machines, and many other targets. Dark Reading Executive Editor Kelly Jackson Higgins hosts researcher Samy Kamkar and Levi Gundert, vice president of threat intelligence at Recorded Future, to discuss some of 2016's most unusual and creative hacks by white hats, and what these new vulnerabilities might mean for the coming year.