Mobile is Now Mainstream: Report
Newest First  |  Oldest First  |  Threaded View
User Rank: Author
3/13/2014 | 11:11:19 PM
re: Mobile is Now Mainstream: Report
I would guess that the answer has something to do with the need for multi-channel. I don't think that there are many customers out there who only use mobile and online, or only use the branch and the call center. People want it all. They trust mobile for some things, but will only do others in the branch. Look at social media: customers want to have their questions answered on Twitter, but they don't trust it yet to do transactions through it. The important about mobile is that the very young customers do favor it much more heavily so its role is assured to grow in the future.
Nathan Golia
Nathan Golia,
User Rank: Author
3/13/2014 | 5:42:59 PM
re: Mobile is Now Mainstream: Report
And of course we recently reported in insurance that adoption of insurers' mobile capabilities by their customers is actually in the single digits. Goes to show just how many more points of contact there are in the banking world compared to other industries.
User Rank: Author
3/13/2014 | 5:23:44 PM
re: Mobile is Now Mainstream: Report
So how do you think this jibes with some of the other research we've reported in the past few weeks: that many consumers still favor branches, that there are concerns about the security of mobile banking, etc. Why are there so many seemingly contradictory findings coming out about mobile banking popularity and challenges? Do you think we're even asking the right questions about mobile banking right now?

Register for Dark Reading Newsletters
White Papers
Cartoon Contest
Write a Caption, Win a Starbucks Card! Click Here
Latest Comment: This comment is waiting for review by our moderators.
Current Issue
Security Operations and IT Operations: Finding the Path to Collaboration
A wide gulf has emerged between SOC and NOC teams that's keeping both of them from assuring the confidentiality, integrity, and availability of IT systems. Here's how experts think it should be bridged.
Flash Poll
New Best Practices for Secure App Development
New Best Practices for Secure App Development
The transition from DevOps to SecDevOps is combining with the move toward cloud computing to create new challenges - and new opportunities - for the information security team. Download this report, to learn about the new best practices for secure application development.
Twitter Feed
Dark Reading - Bug Report
Bug Report
Enterprise Vulnerabilities
From DHS/US-CERT's National Vulnerability Database
Published: 2017-05-09
NScript in mpengine in Microsoft Malware Protection Engine with Engine Version before 1.1.13704.0, as used in Windows Defender and other products, allows remote attackers to execute arbitrary code or cause a denial of service (type confusion and application crash) via crafted JavaScript code within ...

Published: 2017-05-08
unixsocket.c in lxterminal through 0.3.0 insecurely uses /tmp for a socket file, allowing a local user to cause a denial of service (preventing terminal launch), or possibly have other impact (bypassing terminal access control).

Published: 2017-05-08
A privilege escalation vulnerability in Brocade Fibre Channel SAN products running Brocade Fabric OS (FOS) releases earlier than v7.4.1d and v8.0.1b could allow an authenticated attacker to elevate the privileges of user accounts accessing the system via command line interface. With affected version...

Published: 2017-05-08
Improper checks for unusual or exceptional conditions in Brocade NetIron 05.8.00 and later releases up to and including 06.1.00, when the Management Module is continuously scanned on port 22, may allow attackers to cause a denial of service (crash and reload) of the management module.

Published: 2017-05-08
Nextcloud Server before 11.0.3 is vulnerable to an inadequate escaping leading to a XSS vulnerability in the search module. To be exploitable a user has to write or paste malicious content into the search dialogue.

Dark Reading Radio
Archived Dark Reading Radio
In past years, security researchers have discovered ways to hack cars, medical devices, automated teller machines, and many other targets. Dark Reading Executive Editor Kelly Jackson Higgins hosts researcher Samy Kamkar and Levi Gundert, vice president of threat intelligence at Recorded Future, to discuss some of 2016's most unusual and creative hacks by white hats, and what these new vulnerabilities might mean for the coming year.