re: BNY Mellon's Kumar Uses Metrics To Make Better Business Decisions
Metrics also create goals. Without a timeline and targets a goal is just a dream. Kumar's strategy is providing the catalyst to and means to make necessary changes.
The example of metrics directing attention to Outlook's slow load time due to unused ad-ins is a great example of how analytics can make you rethink every-day issues. In this case, it was a small, solvable problem with large-scale benefits. Kumar is definitely on the right path.