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BNY Mellon's Kumar Uses Metrics To Make Better Business Decisions
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Byurcan
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Byurcan,
User Rank: Author
10/9/2013 | 1:58:57 PM
re: BNY Mellon's Kumar Uses Metrics To Make Better Business Decisions
Indeed, metrics-driven decision making should be the norm, if it already isn't, as opposed to some far off goal to get to.
Becca L
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Becca L,
User Rank: Author
10/9/2013 | 1:23:48 PM
re: BNY Mellon's Kumar Uses Metrics To Make Better Business Decisions
Metrics also create goals. Without a timeline and targets a goal is just a dream. Kumar's strategy is providing the catalyst to and means to make necessary changes.

The example of metrics directing attention to Outlook's slow load time due to unused ad-ins is a great example of how analytics can make you rethink every-day issues. In this case, it was a small, solvable problem with large-scale benefits. Kumar is definitely on the right path.
Greg MacSweeney
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Greg MacSweeney,
User Rank: Author
10/8/2013 | 9:48:42 AM
re: BNY Mellon's Kumar Uses Metrics To Make Better Business Decisions
Kumar's strategy is spot on. Today, it seems that everyone is focused on metrics and measurement (You can't manage what you don't measure). And metrics based decision making shows no signs of being a 'fad' or the business flavor of the month, especially since managers can point to metrics to justify decisions.
KBurger
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KBurger,
User Rank: Strategist
10/7/2013 | 3:24:30 PM
re: BNY Mellon's Kumar Uses Metrics To Make Better Business Decisions
Kumar's comments about regulatory compliance are right on, in my opinion. It would be great to see/hear more bank executives (not just in IT) adopt this perspective and move beyond complaining and resistance. His focus on metrics and mining data for customer, product and employee insights show how extensively these kinds of investments (tools and platforms) can be leveraged if they are not just viewed as costs of doing business.


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